Job Description

This position is responsible for supporting either the Origination, Analyst, Closing, Servicing or Portfolio Management teams (position will report to one of these group managers) for the Commercial Mortgage Loan Department. Achieve this by working closely with the various team members by creating electronic loan files, data entry, downloading documentation submitted through an online web portal, processing new loan applications, ordering reports, preparing documents and letters, boarding new loans, accounting functions and other specific tasks as assigned by the group Manager. As this role requires in-office duties, travel to the Bellevue office is expected as part of this role up to a few times per week, (frequency subject to change) along with participation in Connect events a few times a year.

Responsibilities

✔ Group specific responsibilities to support the Origination, Analyst, Closing, Servicing and Portfolio Management teams in processing of loan transactions and servicing operations.
50%

✔ Core responsibilities including creating electronic loan files, data entry, downloading documentation submitted through an online web portal, ordering reports, preparing documents and letters.
20%

✔ Special projects as assigned by Manager
20%

✔ Cross-training or job rotation opportunities amongst the four teams to be able to support multiple groups within the department, as appropriate.
10%

Skills

✔ Attention to Detail
1 - Emerging

✔ Customer Service
2 - Developing

✔ Digital Literacy
2 - Developing

✔ Keyboarding
2 - Developing

✔ Multi-tasking
1 - Emerging

✔ Organization
1 - Emerging

✔ Problem Solving
2 - Developing

✔ Self-directed
2 - Developing

✔ Written and Verbal Skills
2 - Developing

Specialty Education Required

College degree or equivalent work experience.

Designations and/or Certifications Required

Professional certifications or designations appropriate and relevant for this role.

Licensing Required

Typical Years of Experience

1-3 years of cumulative, relevant experience

Impact

Frequently works with a variety of internal customers providing standard information. May contact external/internal customers/clients and answer questions.

Job Complexity

Provides basic support. Identifies problems and all relevant issues in straightforward situations, assesses each using standard procedures.

Skills And Knowledge

Entry level support role. Some prior work experience. Requires general skills, basic understanding of computer applications and data entry. Good organizational skills.

Reporting Structure

Completes task as assigned, but can self-assign basic tasks as needed. Works within established procedures under direct supervision. No supervisory responsibilities.

Contact with Others

Inside contact with Loan Closers, internal Attorney, Loan Analysts, Loan Originators, Loan Servicers, and related Managers. Outside contact with Mortgage Banker Closers, Servicers, Analysts and 3rd party report consultants.

Qualifications

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered

About Symetra

Symetra is a financial services company offering annuities, life insurance and employee benefits that help people create secure retirements, protect their families and get benefits at work. We are headquartered in Bellevue, Washington, and have offices across the country.

Interested in a career at Symetra, but think you’re not "the insurance type?” You might be surprised by the variety of jobs that keep Symetra rolling. Plus the vast majority of our roles are open to being full-time remote. Check out our latest opportunities at symetra.com/about-us/careers/

To see our social media guidelines, visit: symetra.com/social

Symetra Life Insurance Company is the parent company of First Symetra National Life Insurance Company of New York (collectively, “Symetra”). Symetra Life Insurance Company does not solicit business in the state of New York and is not authorized to do so. Each company is responsible for its own financial obligations.

Industry

Finance & Insurance

Company Size

1,001-5,000 employees

Headquarters

Bellevue, WA

Year Founded

1957

Website

symetra.com

Social Media

Mortgage Loan Coordinator (Hybrid)