Job Description

UW Credit Union is seeking a Mortgage Lending Sales Manager to lead a dynamic team of Mortgage Loan Officers and Mortgage Specialists while driving the end-to-end mortgage sales process. In this role, you will partner with Mortgage Leadership to expand originations, achieve monthly and annual production goals, and deliver an exceptional member experience across our markets. You’ll provide hands-on coaching, foster professional development, and engage in business-building activities that strengthen both our member relationships and market presence.

As a mortgage subject-matter expert and developer of talent, you will help shape UW Credit Union’s mortgage strategy, growth, and team success. Our people and systems are key differentiators that have made us a top-rated lender, serving more than 350,000 members with over $6 billion in assets. If you’re passionate about growing sales, building inclusive, high-performing teams, and elevating member experiences, this is the opportunity for you.

Responsibilities

• Manage mortgage sales and business development activities, including relationships with realtors, builders, members, and other UWCU partners.
• Lead and coach Mortgage Loan Officers and Specialists, creating a high-performance sales and service culture.
• Partner with Mortgage Leadership to establish annual production goals, incentive plans, and sales strategies.
• Drive origination volume, manage pipelines, and monitor incentive compensation plans to achieve monthly and annual targets.
• Develop and execute business development plans to grow market share and deepen member relationships.
• Provide candid feedback and collaborate on product, pricing, and process enhancements to ensure competitiveness.
• Foster collaboration with Retail, Investment Services, Community & Campus teams to strengthen referrals and cross-sales.
• Ensure staff are trained, compliant, and equipped to deliver exceptional member experiences; resolve escalated issues promptly.
• Oversee sales operations, ensuring service levels, process efficiency, and regulatory compliance are consistently met.
• Lead weekly sales meetings and maintain awareness of industry trends, competitor activity, and regulatory updates.
• Champion inclusive leadership practices, coaching, and talent development to recruit, engage, and retain top mortgage sales talent.
• Model UWCU’s values by driving accountability, effective communication, teamwork, and continuous improvement.

Qualifications

• Bachelor’s degree in business, sales, banking, finance, or related field; or equivalent combination of education and/or experience.
• 6+ years mortgage lending experience.
• 4+ years management experience.
• Experience in both mortgage sales and operations is highly desired.
• Strong interpersonal communication, outstanding ability to influence and build relationships, and creative problem-solving skills.
• Maintain an active federal registration with the National Mortgage Licensing System (NMLS) and Registry.
• Maintain a valid license and vehicle liability insurance in the minimum amounts required by law.
• Ability to travel and work in various locations throughout the credit union network, as needed.

Working at UW Credit Union

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5 days of annual time off (accrued per pay period)
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 10 paid holidays (including your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.