JOB RESPONSIBILITIES
• Track mortgage loan files from origination to destruction
• Prepare and notarize applicable mortgage release documentation from recorded documents, following the recording guidelines for both in-state and out-of-state mortgage releases for paid loans or partial releases
• Monitor flow of loan files from the File Center to off-site storage, if applicable
• Support bank associates and customers by referring them to the efile on Director Unity Client, or if necessary, by forwarding requested loan documents via email, fax, interoffice mail, or in-person delivery
• Scan and upload any additional physical documents and electronic documents to efile in Director Unity
• File any documents in the physical file that are required and update physical file checklist as well as electronic physical file checklist in workflow
• Perform Physical File Review for required documents and track in Director Unity Client Physical File Review Workflow
• Assist with internal and/or external audits by organizing and delivering file requests in a timely manner
• Respond to File Center phone calls, workflow requests, email, in-person requests, and fax requests in order of urgency and/or priority
• Prepare checks for submission of releases to the county recorder offices and the county title Offices
COMPETENCIES
• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Leadership/Management Skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to develop or mentor others
• Ability to work as part of a team
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise
• Strategic Planning and Decision Making
• Creativity
• Capacity to interpret and apply technical and regulatory instructions
EDUCATION AND EXPERIENCE
• Must possess a high school diploma or equivalent
• 0-2 years of equivalent experience
PHYSICAL REQUIREMENTS
This position must be able to remain in a stationary position 75% of the time, constantly operates a computer, is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.
SCHEDULE
This position is fully on-site. Office hours are Monday through Friday 8am to 5pm, preferred shift is 10a-2pm but can be flexible. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status.
Under 30 hours expected per week.
Banking is about relationships more than money. We’re a family of successful community banking teams led by strong, local leadership. We connect the convenience and resources of a national bank with hands-on, personalized service. Our commitment to serving with integrity and reliability has led to relationships that last generations.
Our size and strength give customers flexible, banking options and convenience with extensive branch and ATM coverage. A wide variety of secure digital services help people manage their money anytime, anywhere.
We want customers to bank the way they want and benefit from accounts that work for them. Whether it’s a home or vehicle loan, business loan or line of credit, our customer’s financial goals are our priority.
At our core, we’re a community bank. From personal connections to large-scale partnerships, we work hand-in-hand to positively impact our communities, one customer at a time.
THE ASSOCIATE EXPERIENCE:
At Park, banking is about more than money, and your job is more than the work you do. Experience a career that ignites your passion to serve, unlocks your potential to grow and fuels the life you want to build for yourself and those you love.
This is the official page for Park National Bank, headquartered in Newark, OH. Member FDIC. Equal Housing Lender
