We’re seeking a detail‑drivenMortgage Broker Support Specialistto support our RAC Finance Mortgage Broking Service team by managing home loan enquiries, administration and loan processing from start to finish.
This is an all‑rounder role where no two days are the same. You’ll balance lead management, loan administration, stakeholder coordination and customer communication, playing a critical role in delivering a seamless and compliant member experience.
About the Role
As a Mortgage Broker Support Specialist, you’ll sit at the centre of our mortgage broking operations. You’ll be the first point of contact for incoming leads, ensure applications progress smoothly, and support brokers with loan preparation, documentation and compliance.
You’ll be trusted to manage multiple applications at once, juggle competing priorities, and proactively follow up to keep loans on track – all while maintaining exceptional attention to detail and service quality.
Key responsibilities:
Manage and coordinate home loan leads within agreed SLAs
Allocate and track enquiries through the loan lifecycle
Prepare, review and lodge loan documentation accurately
Maintain client files across CRM, aggregator and lender platforms
Support loan writing, settlements and compliance checks
Liaise with members, lenders, conveyancers and third parties
Monitor progress, follow up outstanding items and escalate issues
About you:
Experience in home lending, mortgage broking or finance administration
Strong lead management, organisation and follow‑up skills
Ability to manage multiple applications and deadlines
Excellent communication and customer service skills
High attention to detail and confidence working with systems
Knowledge of responsible lending and compliance (desirable)
Certificate IV in Finance and Mortgage Broking (desirable but not essential)
Apply now and you could be part of a collaborative, values‑driven team, putting members at the heart of everything we do, whilst delivering seamless, compliant and member‑centric mortgage broking solutions.
If you need any assistance with your application, please email Eleanor.Rayner@rac.com.au
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
• Please don’t give out any personal information.
• We cannot allow any inappropriate or offensive language.
• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.
• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.
• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page.
