Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for defining an architectural vision and solution aligned to the enterprise architecture strategy, technology, and platform choices. Key responsibilities include describing the solution intent/associated operating environment, evaluating system impacts, determining the primary systems/sub-systems and their interfaces, and assisting with end-to-end solution design. Job expectations include defining non-functional requirements/architectural runway to support new epics/features and ensuring solutions are fit for purpose by working with stakeholders and service providers.

Overview:

The Operational Intelligence Team seeks a strong engineer to develop, document and drive the monitoring strategy and its adoption and evolution with a focus on standards and application instrumentation for critical Banking Applications.

Architect that will participate in the development and implementation of monitoring strategy and solutions aligned as core to the business information flows and systems architecture. This individual provides integrated systems planning and recommends new or different technologies that will enhance current systems and support overall corporate and business goals aligned to the Application Production Support monitoring strategy. Recommends the appropriate monitoring capabilities in support of business process and is responsible for delivery of aligned capabilities across critical business applications. Serves as a fully seasoned/proficient technical resource; providing leadership in the execution of aligned as a team member or as an individual contributor.

This is a unique opportunity to work with Business, Application Development and Support teams, Monitoring Tools teams and to create Monitoring Requirements and build end-end monitoring solutions to support applications.

This is not an application development role, however experience working in some capacity with an application development team - understanding how different components in an application work together, interaction with the middleware, system software and Hardware is essential. Diverse engineering skills to architect and implement monitoring solutions

Responsibilities:

• Consults with the business and operations to identify and understand challenges and opportunities to improve the use and effectiveness of technology, find creative solutions through knowledge of the domain, practical experiments, and Proof of Concepts, and aligns the solution intent and architectural vision to an evolving backlog of technology change
• Works with product management and other stakeholders to plan and prioritize technology focused backlog items for the architecture runway to enable business epics/features
• Performs design and code reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
• Leads rapid shaping of a high level architecture with details filled in with emerging business requirements and ensures architecture is flexible, modular, and designed to adapt easily
• Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions
• Clarifies the architecture and assists with system design for the development teams to support implementation and provides solution options to resolve any architectural impediments
• Utilizes the defined best practices, templates, and documentation to create architectural designs and suggests improvements to best practices and templates
• Rollout of the strategic monitoring tool across Banking APS applications
• SME for monitoring tools that form part of the global monitoring strategy
• Monitoring setup for Applications on Cloud and Containers infrastructure
• Host demos, overviews, and training of the monitoring tools for adoption across teams, preparing related materials to support sessions and adoption of tools (presentations, operational manuals etc.)
• Liaise with APS in the planning and scheduling of deployments
• Consult with APS teams and assist in configuration of monitoring events/dashboards to maximize the potential and use of monitoring tool
• Preparation of reporting of monitoring tools adoption and other related data points and other relevant metrics
• Participate in global discussions on the continuation and evolution on global monitoring strategy

Required Qualifications:

• 5+ years production systems Architecting and/or support role
• Proven experience with supporting monitoring tools such as – Dynatrace, Tivoli, Splunk, Sitescope, Catchpoint
• Familiarity with supporting monitoring on Cloud and Containers infrastructure
• Knowledge of OS (Windows/Unix) based infrastructure services, processing, monitoring, shell scripts, etc.
• Proven experience in programming languages (Java and Python)
• Proven experience in application/network performance and availability monitoring
• Proven experience in N-Tier Architecture supporting a multitude of products (Webserver, Middleware, Database, etc.)
• Knowledge of ITIL functions and processes
• An excellent communicator, able to network and influence across multiple levels is required of this role
• A self-motivated, hands-on, driven individual
• A strategic thinker who can link business context to technical reality

Desired Qualifications:

• Previous experience in development and/or support of Banking applications.
• Experience in Major Incident Management
• The ideal candidate will have experience working and being successful in a large, multi-data center enterprise environment
• Business acumen
• Communication and flexibility are important skills for this role, as special projects may be assigned over time

Skills:

• Analytical Thinking
• Architecture
• Result Orientation
• Solution Design
• Technical Strategy Development
• Application Development
• Collaboration
• Data Management
• DevOps Practices
• Risk Management
• Agile Practices
• Automation
• Influence
• Solution Delivery Process
• Test Engineering

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay and benefits information

Pay range

$105,600.00 - $165,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.