Job Description

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Why this role matters

Moneycare is The Salvation Army’s (Salvos) National Financial Counselling and Financial Capability program which seeks to alleviate hardship and build long term resilience. The Salvos understands that everyone’s financial situation is different. Our evidence-based methods are professional, caring and have a holistic impact on the lives of those who come to us seeking assistance.

About the role

We are looking for a values‑driven, proactive Financial Counsellor to deliver high‑quality financial counselling, casework, and advocacy to individuals experiencing financial stress or seeking to prevent it. As part of our Moneycare team, you’ll work closely with the Team Leader/Manager to support clients in navigating financial hardship and building long‑term stability.

This is a full‑time position based in Braddon, ACT, with salary and conditions aligned to the SCHADS Award Level 5 (or **Level 4 for an unaccredited Financial Counsellor).

How you will make an impact

• Effective relationships are established with community members that encourage self-determination and participation
• Ongoing assessment is made of community member issues, needs and circumstances from initial contact to exit
• Outcomes measurement survey processes are followed.
• Individual case plans are developed in collaboration with community members and include a range of interventions that address their needs or goals
• Case plans are implemented with active community member participation
• People are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providers and other external parties
• Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet the relevant needs or goals
• Accurate, up to date records and data is maintained for all community members in accordance with TSA standards and procedures using TSA information systems (SAMIS)

What you will bring

• Accreditation as a Financial Counsellor or be willing to attain accreditation as soon as possible.
• Diploma of Community Services (Financial Counselling) or be willing to undertake study from outset.
• Degree qualifications or extensive experience in the fields of welfare, finance, community services, psychology or business fields.
• A current Employee Working with Children Check.
• Demonstrated ability to work with different cultures and backgrounds.
• The willingness to travel on occasion for training and development.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.

• Access to EAP and health & wellness initiatives incl Fitness Passport

• Ongoing training and development opportunities that enhance on the job skills and proficiency.

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

How to Apply
If you are passionate about empowering people facing financial challenges and meet the above criteria, please submit your application and cover letter. Make a real difference in people’s lives by promoting long-term financial wellbeing.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration