Job Description

Position Purpose:

As part of the International Money Movement (IMM) community, IMM is an evolving and growing client funds operation responsible for PAYG, Superannuation and third party payments. MM Australia is a critical deadline driven function that moves over US $5 billion annually with potential growth opportunities in Asia Pacific region (APAC).The team operates currently from ADP's Mulgrave office in Australia.

The position is responsible for monitoring Banking activity in Money Movement, assisting with return payments, refund requests and actioning SuperStream response messages. The role also involves assisting clients who contact us via phone and emails.

Key Responsibilities:

• Effectively manage daily workloads
• Action internal and external client enquiries received via phone and email
• Maintain and deliver consistent world-class service to internal and external clients Return payment handling
• Liaise with Superfunds to enhance return payment process
• Action SuperStream response messages
• Maintain spread sheets for business reporting
• First level of customer enquiries and escalations
• Actively participate in team meetings and engagement activities

Experience:

• 1-2 years banking or financial services preferred
• MS Office -- Proficient
• MS Office Excel -- Advanced knowledge preferred
• Data entry experience preferred

Certifications /Qualifications:

• Secondary education or equivalent experience
• Finance/Banking training preferred

Skills:

• Excellent verbal and written communication
• Problem solving ability
• Organized and detailed orientated
• Customer focused

Key Stakeholders:

• EPS Team
• MS Managers & Relationship Managers
• ADP Clients
• Global View