Job Description

Position Summary:

The MSUFCU internship program is designed to support interns in developing career readiness competencies as defined by NACE. Throughout the internship program, interns will gain hands-on experience and enhance essential skills that prepare them for success and career growth. Interns will have the opportunity to develop competencies in career and self-development, communication, critical thinking, equity and inclusion, leadership, professionalism, teamwork, and technology.

The Money Lab Intern represents the credit union through relatable, inclusive, and accessible financial education experiences for visitors of the Money Lab. This role focuses on creating engaging learning opportunities, delivering interactive financial education programs, and supporting community outreach efforts that promote lifelong financial well-being. Money Lab Interns help participants build financial knowledge, confidence, and healthy financial habits through hands-on activities, real-world examples, collaborative learning experiences, and age-appropriate educational strategies that support different learning styles. Through classroom visits, field trips, community events, and Money Lab programming, interns create welcoming environments that encourage curiosity, critical thinking, and informed financial decision-making among diverse audiences.

Work Location: Onsite; At MSUFCU's 311 Abbot building in East Lansing, MI

Work Schedule: Part-Time 15-25/week; Hours will be scheduled based on student's school schedule and business hours (8:30AM - 5:00PM Monday-Friday)

Paid Hourly Internship - $16.00/hour

Duration: Fall Semester with potential to continue into future semesters

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

Essential Duties & Responsibilities:

• Maintain and manage programs and projects with guidance from leadership
• Research, evaluate, design, develop and compose accessible content for Money lab (games, videos, worksheets)
• Recommend products and services, provide personalized financial education to enhance member experience, and achieve individual and department goals.
• Engage with kids and field trips that visit the money lab.
• Attend financial literacy and community events within local communities to promote Money Lab
• Ensure accurate processing and procedures, maintaining operational integrity and a high standard of service
• Engage with members and prospective members through community events to build relationships and grow the branch opportunities and field trips.
• Participate in department meetings and professional development trainings and ensure all trainings are done according to credit union timelines given.
• Help to maintain results and data from money lab visits and field trips
• Seek professional development opportunities and maintain an understanding of financial trends impacting financial literacy content
• Understand the Credit Union’s policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of the credit union operations.
• Engage in branch, organizational and self-paced training to strengthen competencies within the role while building skills and abilities required for future growth and readiness.
• Perform other duties as assigned

Knowledge, Skills, and Abilities Required:

• High School Diploma or Equivalent required.
• Experience in educating preferred
• Actively pursuing associate or bachelor’s degree, preferably in business, education, or a field related to the job responsibilities
• Ability to commute within surrounding communities
• Ability to work weekends

Competencies

• Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate.
• Functional Competencies:
• Financial Literacy – Understands Credit Union fundamentals and financial institution terminology, and how we serve members with this knowledge. Appropriately shares knowledge or information with others.
• Patience – Waits for the right time to act or respond in each situation. Waits for events to occur and responds to situations positively, even in challenging times.
• Initiative – Takes proactive and prompt action to accomplish work goals. Takes action to achieve results beyond requirements.
• Superior Service – Prioritizes and acts on the needs of members and employees. Sets the tone and establishes rapport. Acknowledges and clarifies while committing and providing guidance. Summarizes and closes the interaction positively.
• Creation of an Inclusive Environment – Contributes to an environment in which all visitors feel a sense of belonging, valued for their differences, and empowered to participate and contribute freely.
• Process Improvement – Spots processes that need improving and can implement those changes.
• Product Knowledge – Demonstrates knowledge of products, services, and relevant details offered or supported within position.
• Creativity and Innovation – Thinks beyond the confines of traditional models to recognize opportunities and identify new and better processes. Encourages experimentation and accepts failure as a driver of innovation.
• Knowledge Sharing – Uses formal, informal, and systematic methods to impart information onto others.

Physical Demands & Work Environment:

• May be required to remain in a stationary position for an extended period.
• Ability to operate standard office technology, equipment, and tools, which may include many hours of computer and phone usage.
• Occasionally needs to move about inside of an office area.
• Frequently needs to move about inside or outside of an office area.
• Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure.
• Frequently moves equipment or materials weighing up to 25 pounds for transport between areas of buildings.
• This position requires onsite presence at the employee’s assigned location for all scheduled shifts.

Disclaimer:

• Please note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
• MSUFCU is an affirmative-action, equal-opportunity employer.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.