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Division : Service & Support
Work location: Seoul, South Korea
Roles & Responsibilities
This position is for a Molecular Lab Application Specialist who will use their expertise in real-time PCR, nucleic acid preparation and sequencing technologies to support the Molecular Lab products. Your primary goal is to drive customer satisfaction and provide service and support related to Roche Molecular Lab products and instruments.
In addition, as a Roche Molecular Lab application specialist, he/she also provides services such as evaluation, education, and problem solving for products in the IVD market (virology, transplant, HPV, etc.) and the RUO market (digital PCR, qPCR, etc.)
1. Provide application service for users after installation of Roche Molecular Lab instruments and products.
Set Instrument and Item according to customer’s needs
Perform the evaluation & report
Conduct on-site operator training
2. Customers care and complaint handling
Respond to customer queries in a timely manner by visit or phone, email
Solve application / product problems promptly and completely.
Data claim and issue solving
Troubleshooting when an error occurs
3. Training for customers and distributors
User Seminar / training
Regular distributor staff training
4. Maintain/update product information promptly.
Instrument manual, package insert, product materials
Training materials
Qualifications
Bachelor's degree in Life/Biological Sciences, Molecular Biology, or a related discipline is required.
At least 2 years of customer service experience in the molecular IVD market or biotechnology or life science industry.
Good in English (especially in Writing and Reading)
Experience with molecular lab procedures, such as real time PCR, nucleic acid preparation and sequencing is preferred.
Customer Orientation & Relationship Management
Experience in various diagnostic fields, including Biochemistry, Immunology, and Pathology, is preferred.
Submission
Please attach your resume (including career summary at Roche, and reasons why you are applying for this position in 1 MS Word file) in Workday.
국문, 영문 지원서(자유 양식): 이력서, 로슈에서의 경력사항, 지원 동기 기술하여 1개의 word/PDF 파일로 첨부
Next Step
Interview will be informed to the candidate who passes the resume screen test.
아래 표시된 Global Grade 은 역할에 대한 Target Grade이며, 후보자에게 제공되는 실제 Global Grade는 역할의 범위 등 여러 요인에 따라 달라질 수 있습니다. 관련된 자세한 내용은 아래 gSite를 참조하십시오.
Global Grade: SE4.
Please note that the global grade displayed is a target global grade for the role and the actual global grade offered to a candidate may vary depending on several factors - including scope and breadth of the role. For further information relating to global grading in Roche please visit the global grading gSite Local regulations continue to apply.
As you consider making a change within the organization, this can include not only roles and responsibilities, but also an impact to compensation and benefits. Please take time to review Employees on the Move gSite to understand more.
Roche is an equal opportunity employer.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
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