Job Description

About the role

Full-time, Permanent

Join NZCR's Digital team and help keep our technology environment running smoothly across the wider organisation. Reporting to the Group Head of Digital Technology and working alongside our Digital Technical Lead, you'll provide hands-on support, administer key platforms, maintain infrastructure, and partner with external service providers to deliver a seamless technology experience for our teams.

Key responsibilities

• Provide onsite and remote technical support to staff
• Manage ticket queues and escalate issues to support vendors
• Administer Microsoft 365, Windows Server and cloud platforms
• Maintain networks, servers, backups and security updates
• Troubleshoot hardware, software and connectivity issues
• Support desktop, workstation and device deployments
• Monitor system performance and maintain documentation
• Assist with digital projects and technology improvements
• Ensure compliance with security and regulatory requirements
• Collaborate with internal and external technology partners

Skills & Experience

• 2+ years' experience in an IT support, systems administration, or field services role
• Strong Microsoft 365 administration capability
• Sound knowledge of Windows Server, Azure, Active Directory, DNS, and DHCP
• Recent IT certifications and/or a tertiary qualification in Information Technology, Computer Science, or a related discipline
• Strong troubleshooting, communication, and organisational skills
• Experience working within a regulated environment such as healthcare, clinical research, or another compliance-driven industry would be advantageous

What we're looking for

• A proactive, customer-focused approach to technical support
• Ability to manage competing priorities and work effectively both independently and as part of a team
• A commitment to maintaining secure, reliable, and well-documented technology environments
• Availability to work onsite from our Christchurch office (this is not a remote position)

Benefits

• Discretionary bonus opportunities
• Generous employee referral bonuses
• Retail discounts and exclusive deals
• Trans-Tasman career opportunities
• Wellbeing programme and connectedness initiatives
• Generous leave entitlements from day one

About NZCR

For more than 35 years, NZCR has delivered complex early and later-phase clinical trials across New Zealand and Australia, partnering with global pharmaceutical, biotechnology and contract research organisations to help advance new medicines and treatments.

Today, through our NZCR, CMAX, Optimal and Fusion brands, we have built one of Australasia's most established clinical research networks. Our teams work across a diverse range of therapeutic areas, delivering high-quality clinical research while creating exceptional experiences for participants, sponsors, investigators and partners.

We are globally respected for advancing health outcomes and are united by a shared purpose: improving lives through clinical research. Our people enjoy working here because they are empowered to find better ways, supported to learn and grow, and given the opportunity to make a meaningful impact on the future of healthcare.

Our Values: We Do What's Right | We're In It Together | We Strive for Excellence | We Find Better Ways

For more information about NZCR visit www.nzcr.co.nz

When you apply for this role, you are consenting to us sharing your information with our sister company, Optimal, where additional opportunities for career growth and development may arise.