Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Tech SME

The Opportunity

End User Services enables HSBC staff and systems to operate and communicate every day and the Workspace Platform team engineers the products that power our desktops, laptops and virtual workplace. This Associate Director role sits in the Endpoint Management domain and shapes how we manage and secure devices across HSBC’s global Windows estate. The focus is the shift from traditional endpoint management to a modern, cloud-first model using Microsoft Intune, Microsoft Entra ID and Zero Trust principles. You’ll set technical direction, govern architecture and oversee delivery across endpoint management, security, application delivery and device lifecycle management. Success means secure, scalable and user-centric services with strong operational governance and clear standards that work across regions and teams. You’ll partner closely with Cyber Security, Infrastructure, Networking, Architecture and Business stakeholders in a regulated global environment.

What you'll be doing

• Define and execute the enterprise roadmap for modern device management and endpoint transformation
• Architect and deliver large-scale migrations from MECM/SCCM, GPO and traditional on-premises endpoint management
• Design and implement cloud-native endpoint management using Microsoft Intune and Microsoft Entra ID
• Establish device enrolment, provisioning and lifecycle management standards including Windows Autopilot and zero-touch deployment
• Set RBAC models, operational governance and delegated administration frameworks across endpoint services
• Embed endpoint security and compliance standards with Cyber Security aligned to Zero Trust principles including Conditional Access
• Shape application delivery and Windows Update for Business (WuFB) strategy including update rings and patch governance to minimise disruption
• Build automation, reporting and observability for endpoint services using PowerShell, Microsoft Graph API and self-service workflows

What we're looking for

• Bring substantial experience delivering enterprise endpoint management and modern workplace initiatives at scale
• Demonstrate deep hands-on expertise with Microsoft Intune, Microsoft Entra ID, Windows Autopilot and Windows Update for Business (WuFB)
• Show strong experience with MECM/SCCM co-management, Group Policy (GPO) and modern transition frameworks from legacy tooling
• Apply Zero Trust architecture concepts to endpoint security, compliance policies, baselines and configuration management
• Deliver Conditional Access controls in partnership with identity and access management teams
• Architect cloud-native endpoint management solutions in large global organisations including integration with identity, networking, security and cloud platforms
• Improve content delivery and update performance using Delivery Optimisation, Connected Cache, Adaptiva or equivalent technologies
• Hold Microsoft certifications in Intune, Security, Endpoint Management, Azure or related technologies or bring equivalent demonstrable experience
• Operate effectively in regulated financial services or global enterprise environments with clear governance and risk awareness

Building HSBC’s modern endpoint platform

This role gives you the scope to shape how endpoint services are engineered and operated across HSBC globally. You’ll set standards that improve security posture, simplify lifecycle management and enhance the day-to-day experience for colleagues. The work spans strategy, architecture and operational delivery with close partnership across Cyber Security, Infrastructure, Networking and Business teams. If you want to have a direct impact on how a global bank modernises device management at scale we’d like to hear from you.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India