Job Description

Where you will work

VTC Online Building, 18 Tam Trinh, Hai Ba Trung District, Hanoi, Vietnam

Who you are?

We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Lead. In this role, your main responsibilities are:

• Conceptualize training sessions based on data and research;
• Create training strategies and initiatives;
• Test and review created training methods;
• Maintain a database of all training sessions;
• Instruct employee training and onboarding;
• Review employee performance and learning;
• Conduct training classes on policy/product;
• Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

 What do you need?

• Bachelors degree in any related field;
• Vietnamese local; proficient in English 4 skills (at least C1 level);
• At least 1-2 years experience in training; solid training and coaching skills experience;
• Experience working in the BPO industry is a plus;
• Training Needs Analysis knowledge and/ or experience is a plus;
• Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;
• Ability to communicate clearly and concisely, both oral and in writing;
• Knowledge of people learning patterns to design programs with excellent efficiency;
• Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

What benefits you will get?

1. Salary and Benefits

• Attractive salary;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
• Paid leave (12 days/year).


2. Working Environment

• International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
• An open and honest culture where people are valued, treated fairly and trusted and empowered;
• Modern hardware (Laptop and other equipments provided);
• Free drinks (coffee, tea, etc.);
• Nap room for a quick rest;
• Training and career development opportunities: Continuous and professional training to fully develop your potential.


3. Working time:

• 5 shifts per week amounting to 40 hours, arranged by the company;
  The detailed working hours are as following:
• Trainer will follow class schedule basis availability
• Working Location: VTC Online Building, 18 Tam Trinh, Hai Ba Trung District, Hanoi, Vietnam

About us

Gear Inc. is an American-owned and BPO Service Provider with offices around Southeast Asia and expanding globally.

We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and thats just the start!

Commitment to our people is our real strength and the key to our success.

Company size: +6000 employees

For more information, please visit our website: https://www.gearinc.com