Job Description

Team introduction:

E-commerce Moderation a pivotal team within U.S. Data Security. We strive to enable TikTok to become the most trusted and secure e-commerce platform in the US through operational excellence in content moderation via innovations in technology, optimization in processes and investment in people. We ensure that we enforce our policies based on our community guidelines and we take appropriate actions in a timely manner to minimize risks on our platform to our users and advertisers. This advanced position involves assessing the quality of performance by moderation sites, reviewing sensitive and graphic content, and ensuring compliance with policies and processes to protect users and the platform.

Responsibilities

- Perform complex data analysis to uncover problematic error trends, document and report findings to leadership

- Maintain expert understanding of TikTok’s policies, procedures, app features, and internal documents

- Work closely with internal and external teams to conduct RCAs and drive moderation operation improvement strategies

- Utilize visualization and descriptive information to connect disparate ideas into cohesive, well-grounded insights for scalable and intuitive reporting with the goal of better aligning internal processes

- Analyze quantitative and qualitative datasets from moderation processes to generate impact-driven recommendations for department partners including Training, Product, Workforce Management, and Enforcement Operations.

- Own data validation process for all insights collected from audits, deep dives, and policy changes.

- Expert in moderation processes including policy management, workforce management and QA.