Job Description

The Model Cocktail Server prepares and serves all alcoholic/non-alcoholic beverages for guests in a high-volume environment. Actively takes orders, conducts full and complete food/beverage service, and monitors guests’ bar/dining experience in an expeditious and professional manner. Interacts with the bar guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure an exemplary experience. Requests identification from guests when legal age is questioned and when processing credit card payment transactions. Works efficiently while maintaining a positive attitude and body language to deliver superior guest service at all times. Markets the venue and its events as well as other company venues and events as designated.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Portray a positive and professional attitude.
• Anticipate and accommodate all guest needs.
• Required to solicit any allergy or dietary restrictions from each guest during food service (where applicable).
• Possess in-depth knowledge of all food/beverage menus and general information about our venues.
• Possess in-depth knowledge of all retail merchandise (where applicable).
• Present menus, answer questions, and make suggestions for all beverage, and where applicable, food and amenity items.
• Ensure proper delivery and presentation of all food, beverage, and amenity items.
• Complies with Department of Health standards.
• Complies with all Tao Group Hospitality safety codes and standards.
• Complies with all company and departmental policies and procedures.
• Complies with departmental appearance standards and uniform guidelines
• Serves all alcoholic beverages in accordance with all state regulations and responsible service/alcohol awareness training standards.
• Ensures the maintenance, general cleanliness, and orderliness of the tables, and surrounding areas.
• Accurately enter all orders into the POS system and follows proper cash/payment card procedures.
• Accurately completes all end-of-shift financial procedures.
• Reports all breakage, and damage of equipment, the facility, or furniture immediately to management.
• Informs management of any irregularities, incidents, guest complaints or other disputes.
• Properly set up floor and side stations, perform side-work and other opening/closing procedures as directed by management, including:
  • Ensures all tables and chairs/banquettes are clean and free of debris
  • Sets tables with proper settings
  • Stocks side-stations with prescribed supplies
  • Performs opening side-work as prescribed
  • Performs closing side-work as prescribed
• Attends and participates in daily pre-service meetings.
• Participates in any training sessions or departmental meetings.
• Participates in Marketing the company’s venues and events, including but not limited to social media posts and posing for venue and marketing photographers to appear in marketing, publicity, or media materials.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue cocktail server training

EDUCATION/WORKING KNOWLEDGE:

• Previous hospitality experience.
• Experience in a high-volume restaurant/nightclub/dayclub/lounge.
• 21+ years of age (nightlife/daylife requirements)

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment