Benefits:
KEY RESPONSIBILITIES Passenger Support Services ⎯ Meet and greet passengers with disabilities at designated entry points. ⎯ Escort individuals safely and efficiently to ticketing areas, train platforms, and other station destinations. ⎯ Navigate through terminals, buildings, and designated areas while ensuring passenger comfort. ⎯ Communicate clearly and respectfully with passengers, staff, and supervisors. ⎯ Assist with mobility equipment, including wheelchairs, walkers, gait belts, and scooters. ⎯ Maintain the cleanliness and functionality of Era Life Care’s wheelchairs and assistive equipment. ⎯ Provide directions and general assistance with boarding and disembarking. ⎯ Help passengers as they board and exit transportation, ensuring a smooth and safe transition. Additionally, help them connect to the appropriate transportation services to ensure they reach their destinations efficiently and without confusion. Navigation & Accessibility Assistance ⎯ Provide clear verbal directions and guidance on station layout, train schedules, boarding procedures, and transfer options. ⎯ Tailor services based on each client's individual needs, ensuring personalized support for passengers with mobility challenges, visual impairments, or other disabilities. ⎯ Assist passengers in locating elevators, escalators, ramps, and accessible seating areas to ensure smooth navigation within Los Angeles Union Station. ⎯ Ensure safe and comfortable movement through busy areas. ⎯ Function as a liaison between passengers and station personnel for Amtrak and Metrolink, coordinating with staff to address accessibility concerns or special assistance requests. Emergency Support ⎯ Assist with medical emergencies by notifying emergency responders, alerting station staff, and remaining with the individual to provide reassurance and comfort until help arrives. ⎯ Recognize signs of distress and take prompt action, offering initial assistance such as guiding passengers to a safe location. ⎯ Support station staff during evacuations using accessible routes and assist in safely relocating disabled travelers. ⎯ Communicate effectively with emergency personnel, relaying key details about passengers requiring special assistance. ⎯ Remain calm and composed in emergencies to provide stability and security for those in need. Security Collaboration ⎯ Monitor surrounding areas to identify individuals exhibiting non-transit behavior, including unhoused individuals attempting to enter restricted or passenger-only areas. ⎯ Collaborate with Union Station Security Services to engage, deter, and redirect non-transit individuals in a non-confrontational and professional manner. ⎯ Observe and report potential safety issues, including aggressive or assaultive behavior, and assist security personnel with de-escalation when necessary. ⎯ Promote a welcoming yet secure environment for passengers by maintaining awareness and calmly managing disturbances. QUALIFICATIONS ⎯ Prior experience collaborating with individuals with disabilities or in customer service, security, transportation, or healthcare settings is preferred. ⎯ Must complete Era Life Care’s disability awareness and safety training program. ⎯ CPR and First Aid certification preferred. ⎯ Strong verbal and non-verbal communication skills, with the ability to interact patiently and professionally with passengers, staff, and emergency personnel. ⎯ Ability to remain calm and act effectively in emergency or high-stress situations. ⎯ Ability to collaborate respectfully and effectively with security staff, transit personnel, and the public. ⎯ Physical capability to assist passengers, including pushing wheelchairs, navigating crowded areas, and ensuring safe transport. ⎯ Diligence to maintain accurate records of passenger assistance, report incidents, and follow safety protocols. ⎯ Flexibility in scheduling, including availability for weekends, holidays, and varied shift hours, as required.
MUST HAVE TB TEST AND LIVESCAN BACKGROUND CHECK
Compensation: $22.00 per hour
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
We offer a variety of services for Home Care agencies, on how to improve closing ratios, develop referral sources and sales accounts, master network marketing, leveraging volunteering for business, qualifying accounts, and how to create power partners for business.
This is done through:
Coaching - this is where we will act as your sales director and guide either the business own and/or sales rep on what they need to do to develop accounts and drive revenue.
Professional Development Seminars - if your business has multiple sales reps and business has been lagging, perhaps a professional development day is what you need. We will customize a seminar for your exact product and industry and come in for either a 2 hour or 8 hour seminar. contact us for pricing as it's per person.
Key Note Speaker - Having a conference and looking for expert presenters? We got you covered. At Hurricane Marketing Enterprises we have a variety of topics that can be presented at your event. Educational topics for Marketing and Selling such as “The 5 Steps to Breaking In To New Accounts”, “The Art Of Closing”, “Creating Power Partners”, or “How To Leverage Volunteering For Business”. Motivational Wind Up messages such as “Risk Being The Fool!” or “The 5 Wellnesses”. We have spoken at numerous Colleges, Universities, Support Groups, Networking Events, and more. We guarantee we will “WOO” your audience.
Home Care Evolution Conference - Take all the services you see above. Put them together in one non-stop, high-speed, action packed day and BAM! You have Home Care Evolution Conference. This is designed so that the Executive Director, Sales Manager, or Business Owner can learn everything Steve “The Hurricane” has acquired through the last 17 years of sales and marketing all in one 8 hour day. Its held regionally and space is limited, so act now, register today! For more information go to www.homecareevolution/conference
