We're seeking someone to join our team as a Mobile Vendor Governance Manager to provide strategic and financial oversight across key technology vendor partnerships, including +35 mobile carriers and our Managed Mobility Services (MMS). This role sits within the Workforce Services Contract Management & Efficiencies (CME) function and is responsible for deepening governance discipline, improving financial accuracy, strengthening end-to-end vendor accountability, and supporting contract consolidation to a more strategic and cost-effective model.
The role combines mobile governance expertise, telecom operations management, financial controls, and enterprise-level vendor management.
In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Workplace Operations & Support position at Vice President level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources.
Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…
What you’ll do in the role:
Strategic Vendor Governance & Relationship Management
Serve as the primary liaison for key vendors, including mobile carriers and MMS providers.
Lead vendor performance management through QBRs, SLA/SLO/KPI tracking, and structured remediation actions.
Collaborate with internal Sourcing team on contract renewals, RFPs, pricing negotiations, and contract optimization.
Partner with business-facing technology teams to ensure carrier roadmaps (5G, eSIM, roaming) support the firm's mobile-first workforce
Financial Governance & Invoicing
Own end-to-end financial governance, including telecom invoice validation, forensic billing analysis, Accounts Payable integration and automation, and cost allocations.
Strengthen CME's invoice governance capability, focusing on billing integrity and dispute management.
Contract Management, Change Requests & Governance Improvements.
Expand CME support to govern additional contracts.
Lead governance improvements through standardized change, request workflows and compliance assessments.
Market Intelligence, Analytics & Reporting
Conduct compliance assessments and ensure all processes meet international standards.
Develop analytics and insights to support leadership decision-making across contract, cost, and performance domains.
Compile operational and financial dashboards, executive presentations, and vendor scorecards.
Cross-Portfolio Support & CME Best Practices
Contribute to broader governance of CME enterprise vendors.
Help standardize CME frameworks, risk controls, performance scorecards, and operating procedures.
What you’ll bring to the role:
5+ years of experience in Vendor Management, Telecom Expense Management, Financial Governance, or Technology Operations.
Bachelor’s degree in finance, Business Administration, or Information Technology.
Strong expertise in invoice validation, Accounts Payable integration, budgeting, forecasting, and forensic billing analysis.
Proven experience managing Tier-1 technology vendors through rigorous QBR and SLA frameworks.
Ability to bridge the gap between technical teams, legal/sourcing, and executive finance stakeholders.
High proficiency in Microsoft Excel, PowerPoint, PowerBI and other reporting tools.
At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.
All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.
Knowledge of French and English is required.
Build a career with impact. Visit morganstanley.com for more information.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.
Morgan Stanley (NYSE: MS) is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in 42 countries, our firm's employees serve clients worldwide including corporations, governments, institutions and individuals.
We are committed to maintaining the first-class service and high standard of excellence that have always defined the firm and everything we do is guided by our five core values: Do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back.
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