Job Description

Job Title: Mobile Supervisor

Position: Mobile Supervisor
Department: Mobile Division
Report to Operations Manager
Manage: Nil

Portfolio Focus:
• Overseeing mobile patrol operations,
• Ensuring the safety and security of our clients’ properties
• Lead and support a team of mobile security officers,
• Maintaining high standards of performance and client satisfaction.

Key Responsibilities:
Operations (40%):
• Conduct regular patrols to ensure client properties’ safety and security
• Respond promptly to incidents, alarms, and emergencies, coordinating with local law enforcement and emergency services
• Assist dispatch in covering shifts and responding to alarms when needed
• Maintain accurate daily activity, incident, patrol, and audit reports
• Ensure adherence to company policies and regulatory requirements
• Assist in creating and implementing security protocols

Team Management and Building (30%):
• Lead and guide a team of mobile security officers, providing training, feedback, and support
• Foster teamwork and morale among staff
• Address client concerns and meet their security needs
• Participate in industry training and development
• Conduct guard performance reviews and implement corrective actions

Fleet Maintenance (15%):
• Conduct vehicle and equipment inspections and audits
• Maintain the Lighthouse application and reviews
• Schedule mobile team shifts

Quality Assurance (15%):
• Identify and address potential risks, ensuring compliance with security protocols
• Identify and mitigate security risks during site inspections

Knowledge, Skills, Experience and Education:
Qualifications:
• Minimum of 2 years of experience in security, law enforcement, or a related field, with at least 1 year in a supervisory role.
• Valid security license and driver’s license with a clean driving record.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations calmly and effectively.
• Proficient in report writing and basic computer applications.
• High level of integrity and professionalism.
• Flexibility to work various shifts, including nights, weekends, and holidays.
Physical Requirements:
• Ability to stand, walk, and drive for extended periods.
• Capability to respond to emergencies quickly and efficiently.