Job Description

Job Location: Rockwall Donor Center - Rockwall, TX 75087
Position Type: Full TimeEducation
Level: High School Diploma / GED Equivalent
Job Category: Health CarePRINCIPAL ACCOUNTABILITY
The Mobile/Site Supervisor position provides a vital link in the procurement of a safe quality blood product.  Essential functions of the Mobile Site Supervisor are to assist in smooth and efficient donor flow, to determine donor acceptability, to perform sterile venipuncture for the collection of blood, provide excellent customer service and ensure compliance with regulations and standard operating procedures throughout the donation process.
The position will oversee and assign responsibilities/duties to collections staff; additionally, they may be involved in the following staff processes; interviews, discipline, performance reviews, hiring and terminations.  This includes effectively and discreetly solving personnel and donor problems, addressing procedural or behavioral problems, and making verbal or written reports to management.
Additionally, the Mobile/Site Supervisor will be required to attend and/or complete annual leadership/development training resources and mentor/assist with on the job development of new hire employees, as well as subordinate staff.  This position may be required to participate in special projects or programs.
Regular full time attendance is required during operational hours.

QualificationsEDUCATION
- High school diploma or equivalent
- Some college a plus
EXPERIENCE
- Minimum 2 years general work experience, preferably working with the public or education that includes experience such as an internship or externship
- Customer service experience required, intern and/or externship experience will satisfy this requirement
- Minimum 6months to 1 year supervisory experience
- Previous Phlebotomy 2, blood banking experience, or medical field experience
- Background in a highly regulated industry
- Bilingual skills and CDL driver a plus
SKILLS AND KNOWLEDGE
- Computer knowledge required
- Excellent customer service and verbal/written communication skills
- Self-motivated and positive with ability to work well with others in a team atmosphere
- Detail oriented in regards to document reviews (complete, accurate, and legibly written), able to prioritize and manage multiple tasks
Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.