Job Description

We are working closely alongside a Local Authority in Cardiff to assist with the appointment of a Mobile Responder, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £14.13 - £18.30 per hour

Cardiff Council is seeking a Mobile Responder to provide an efficient, friendly and responsive emergency service to Telecare Cardiff users.

The successful candidate will support vulnerable and elderly customers by responding to emergency alarm calls, providing practical assistance and helping to ensure their safety and wellbeing. The role requires someone who can work confidently and independently, including during night shifts and weekends, while maintaining high standards of customer service and safeguarding.

Responsibilities:

• Visit customers' homes following emergency alarm activations or issues reported through the Contact Centre.
• Respond effectively to sensitive and emergency situations.
• Liaise with next of kin, care agencies and emergency services where required.
• Install, programme and reprogramme dispersed alarm units, pendants and fast-dial buttons.
• Maintain clear, accurate and concise records of customer visits and alarm responses.

Essentials:

• Ability to work effectively under pressure, using confidence, initiative and sound judgement.
• Previous experience delivering customer-focused services and information.
• Confident using technology, including IT systems, mobile apps, tablets and two-way radios.
• Ability and willingness to work independently, including nights and weekends.
• Strong communication and interpersonal skills.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#OR112366