Job Description

We are working closely alongside a Local Authority in Cardiff to assist with the appointment of a Mobile Responder, on a 3-month contract,highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay £14.13 - £18.30 per hour

The Mobile Responder will be part of the Telecare service, providing an efficient, reliable, and compassionate response to emergency alarm calls from vulnerable and elderly individuals. This role involves responding to urgent situations, delivering practical support, and ensuring the safety and wellbeing of service users.

Responsibilities:

• Respond promptly to emergency and priority alarm calls from customers
• Provide on-site assistance and practical support to vulnerable and elderly individuals
• Liaise with control centre, emergency services, next of kin, and care agencies
• Maintain accurate and detailed records of visits and incidents
• Conduct routine visits to sheltered housing schemes when required
• Install, test, and maintain telecare equipment including alarm units and pendants

Qualification:

• Educated to GCSE level (or equivalent), including English and Mathematics

Essentials

• Experience in a customer-focused or care-related environment
• Ability to handle emergency and sensitive situations calmly and effectively
• Strong communication skills (verbal and written)
• Good IT skills and ability to use digital systems and devices
• Ability to work independently and as part of a team

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1727312