Job Description

Level: Experienced
Job Location: Dilkon Medical Center - Dilkon, AZ 86047
Position Type: Full-TimeEducation
Level: Bachelors Degree
Travel Percentage: Frequent
Job Shift: DayUnder the general supervision of the Director of Hozhoogo Iina Wellness, the Mobile Program Manager will oversee operations of the mobile program. The incumbent works in collaboration with WIHCC’s divisions, departments, and programs in planning, designing, implementing, and evaluating the mobile healthcare services. The Program Manager is responsible for outreach, and promotion of all mobile unit activities and acts as a point of contact with outside entities. The Program Manager assists to assure the delivery of high quality, cost efficient, and culturally sensitive services. Functions autonomously and routinely interacts with other area resources and at times will need to facilitate response in order to obtain services for patient(s). The Mobile Program Manager may serve in the Interim or Acting Capacity for the Director of Hozhoogo Iina Wellness or any of the managers under the department. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
- Maintains regular attendance and punctuality.
- Plans, implements, and evaluates all aspects of mobile health services, including annual budgeting, programmatic design, and stakeholder engagement.
- Oversees the quality assurance and continuous improvement framework for mobile services, using community feedback, survey data, and performance evaluations to refine service delivery
- Prepares annual budget for the mobile unit program.
- Represents WIHCC mobile unit on community committees, and at outreach and community events.
- Conducts needs assessment and patient satisfaction surveys.
- Coordinates and publishes schedule for the public health/community health mobile unit activities to ensure smooth operations.
- Serves as an expert and focal point for events and sponsorships.
- Researches, plans and develops events from the conceptual stage, working closely with staff and other partners to ensure success.
- Coordinates activities with other supervisory personnel, and with other work units and/or departments.
- Researches areas of need and future mobile unit sites and identifies and contacts prospective new partners’. Analyzes utilization trends, evaluates program outcomes, and prepares strategic reports and recommendations for division leadership
- Manages expenses to ensure efficiency and cost containment, and to meet budget guidelines.
- Develops and implements strategies for improving access, quality standards, effectiveness, and participation based on statistical results, evaluations, surveys, and feedback from attendees/patients.
- Prepares and submits reports based on findings and makes recommendations for improvement.
- Works with team to manage best practices to attain maximum benefit to the community and target population.
- Collaborates with partners on the development and implementation of a mobile unit community engagement strategy.
- Assists the Director of Hozhoogo Iina with grants management pertaining the mobile program.
- Assess community opportunities to secure appropriate venues for the mobile medical units and services throughout the WIHCC service area.
- Works with team members to develop social media campaigns, promotional flyers, and other items for marketing the mobile unit to the community.
- Monitors and evaluates projects, outcomes, and engagement to determine best utilization of the mobile unit.
- Ensures compliance with all healthcare industry standards, privacy and confidentiality regulations, and organizational policies.
- Works with medical, clinical and technical staff to ensure appropriate staffing, adequate supplies and regular maintenance of the mobile units.
- Identifies barriers and challenges to successful implementation of mobile services and make recommendations to leadership for improvement and/or resolution.
- Oversees the maintenance and services of the mobile unit.
- Attends all appropriate meetings – internal and external to ensure the success of the mobile service platform.
- Prepares materials and deliver professional presentation to community partners, participate in mobile unit community outreach and education event opportunities.
- Requires completion of tasks or duties assigned by a supervisor.
- Upholds all principles of confidentiality and patient care to the fullest extent.
- Adheres to all professional and ethical behavior standards of the healthcare industry.
- Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
- Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
- Possesses cultural awareness and sensitivity.
- Maintains compliance with all Human Resources requirements.
- Performs other duties as assigned.

QualificationsMinimum

Qualifications:
Bachelor’s Degree or Master’s Degree in health administration or in a related healthcare field and two years’ experience in health-related community activity organization and outreach, or the equivalent in education and professional experience is required. At least two years’ experience as a supervisor or team lead along with working in scheduling community outreach or relevant professional experience. Prior experience with Incident Commend and Epi Response Team operations preferred. Current CPR and BLS certification required. Bilingual skills in English and Navajo language preferred. Must maintain a valid unrestricted and insurable driver’s license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).
Knowledge, Skills, Ability
- Knowledge of management principles and practices; training and education principles and practices.
- Knowledge of human behavior, and coping mechanisms and ability to facilitate groups and defuse stressful situations.
- Working knowledge of office operations and procedures and computer concepts.
- Working knowledge of accounting and inventory control principles and practices, and of basic data collection and analysis techniques.
- Strong skills needed in: customer service, communications (both oral and written), and negotiation, reasoning, organizational and coordinating.
- Working skill in the operation of a motor vehicle and commercial motor vehicle.
- Ability to understand, interpret, explain and apply complex written material such as motor vehicle code, other laws, rules, regulations, policies and procedures and to adapt to frequent statue, policy and procedural changes.
- Ability to effectively lead the work of others and provide training and guidance on complex work processes and procedures.
- Ability to effectively train, coach and monitor operational staff.
- Ability to work cooperatively with others in a team environment and effectively under pressure during peak workload periods.
- Ability to communicate in a courteous, professional and tactful manner, both orally and in writing, with personnel from all organizational levels and a diverse customer population.
- Ability to successfully complete all required employee training in addition to training in road testing procedures and techniques.
- Ability to manage multiple projects concurrently, while maintaining conscientious attention to detail.
- Ability to work under the pressure of dealing with multiple tasks and constant deadlines, while maintaining attention to detail and accuracy.
- Ability to handle and resolve issues using advanced conflict management skills.
- Ability to be dependable in attendance and job performance.
- Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.
- Ability to accept and learn from feedback.
- Ability to communicate effectively both verbally and in writing.
- Ability to provide exemplary customer service at all times.
- Ability to interact positively with others and possess great interpersonal skills.
- Ability to multitask and perform well under pressure.
- Ability to have self-confidence.
- Ability to be a great team player.
- Ability to accept and learn from supervisor/peer critique.
- Ability to be flexible and adaptable to the changing needs of the organization.
Physical Demands:
While performing the essential functions of this position, the employee is regularly required to walk, sit, use hands and fingers, handle, or feel objects and equipment, reach with hands and arms, and communicate effectively by talking and hearing. The employee frequently must stand, climb, balance, stoop, kneel, crouch, or crawl and may occasionally use taste or smell. The employee must occasionally lift and/or move objects weighing up to 50 pounds.

Work Environment:
Work is performed in an office setting or outdoor work environment with moderate noise levels. Work environment may involve exposure to physical risks, such as blood borne pathogens, hazardous chemicals, or operating potential dangerous equipment, and requires adherence to all safety protocols. Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules as operational needs dictate.
As required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants.  If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants.