Job Description

A Home Furniture Repair Technician works closely with the customer care team to repair and satisfy any furniture damages or manufacturer defects our customers experienced. The ideal candidate must have exceptional customer service skills, in addition to having the craft necessary to successfully repair wood, upholstery, and leather products. Responsible for setting the standard for the quality of the merchandise our customers will receive. Must have proven repair skills to meet our goal of total customer satisfaction!

Expectations:

• Home Furniture Repair Technicians travel to customers' homes to assess and complete furniture repairs.
• Demonstrate professionalism, confidence, and positive energy while working in our customers' homes.
• Able to communicate well with customers in order to sell service and repair agreements.
• Ability to work independently or within a team environment.
• Accountable for commitment to Raymour and Flanigan's safety procedures and guidelines.
• Consistently enhance the customer shopping experience.
• Maintain, clean and supply the service repair vehicle.
• Inspect, repair and evaluate customer service repairs.
• Provide and execute Warranty protection plans.
• Adhere to state traffic and transportation laws.
• Organize and manage time independently.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications:

• Two years experience working with wood furniture, leather, fabric & upholstery
• Color matching & blending.
• Wood repairs including burn-ins & wood graining.
• Leather repairs including scuffs, holes and tears.
• Upholstery repairs including structural/mechanism replacements.
• Excellent time management skills and attention to detail.
• Ability to work a flexible schedule based on our customer deliveryschedule.
• High School Diploma or equivalent.
• A clean motor vehicle record.

Physical Requirements:

• Making repairs to furniture requires lifting, bending, kneeling, stooping and moving furniture items to accommodate the repairs necessary to satisfy the customer.
• Ability to lift 50lbs.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Location

North Boston CSC-NBOS

Wage Range

$25 - $48 Hourly

Benefits

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Savings Account
• Flexible Spending Account
• Training and Development
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short & Long Term Disability
• Group Life Insurance
• Specified Disease Insurance