Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
The OSC Operations Service Center Specialist is responsible for scheduling, preparing, and ensuring the timely delivery of instrument and implant sets for surgical procedures. This role maintains accurate records of products as they move through the territory, ensuring inventory accuracy, billing integrity, and product availability. Success in this position requires strong attention to detail, effective organizational skills, and a working knowledge of company products, systems, and operational procedures.
What will you be doing?
Surgery Case Coordination
Utilize OSC Operations Service Center software applications and related systems to schedule and prepare instrument and implant kits for surgical cases, ensuring timeliness and accuracy.
Maintain and manage scheduled surgery cases on a daily basis.
Process required order entry activities as directed.
Inventory & Asset Management
Maintain accurate and complete OSC Bills of Material (BOMs) for instrument and implant kits.
Manage appropriate inventory levels for shelf stock and OSC kits.
Ensure First-In/First-Out (FIFO) inventory practices are followed.
Monitor inventory to prevent expired products from remaining in warehouse locations.
Perform OSC Kit Reviews and inventory assessments to support sales requirements using established OSC operational checklists.
Assist with physical inventory counts and field cycle counts, ensuring inventory preparation activities are completed accurately.
Logistics & Reporting
Coordinate Mobile OSC and shipment schedules daily, ensuring the most cost-effective transportation methods are utilized.
Conduct daily and periodic freight reviews for FedEx, courier services, and other shipping methods to verify accuracy and cost effectiveness.
Generate and maintain required OSC reports related to utilization, accuracy, validation, and performance metrics.
Utilize established OSC daily, weekly, monthly, and quarterly checklists to ensure operational compliance and consistency.
Support Regional Loaner Bank Operations when required.
Customer & Operational Support
Provide on-call support as required.
Assist in the coordination of loaner activity within the Operations Service Center.
Partner with senior OSC personnel and supervisors to support operational goals and customer needs.
Maintain a high level of accountability for missing products and inventory discrepancies to ensure proper billing and customer service.
What will you need to be successful?
Education
Associate's degree in Operations, Business, Supply Chain, Customer Service, Distribution, or a related field and at least 2 years of relevant experience, OR
High school diploma or equivalent and at least 4 years of relevant experience in operations, distribution, logistics, inventory management, customer service, or a related field.
Experience
Experience supporting logistics, distribution, inventory management, supply chain, customer service, or warehouse operations.
Experience coordinating multiple priorities in a fast-paced environment.
Experience with inventory control processes and inventory accuracy initiatives preferred.
Technical Skills
Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
Basic PC and workstation operation skills.
Ability to learn and effectively utilize company software systems and inventory management tools.
Other Requirements
Strong organizational and problem-solving skills.
Excellent attention to detail and ability to maintain accurate records.
Ability to work independently with minimal supervision.
Strong communication and teamwork skills.
Ability to participate in an on-call support schedule as required.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion and Belonging - Committed to Welcoming, Celebrating and Thriving on Belonging, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/
Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
Training: Hands-On, Team-Customized, Mentorship
Extra Perks: Discounts on fitness clubs, travel and more!
#LI-Onsite
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place.
Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart.
Through a spirit of ownership and can-do attitude, we work together to win..
We’re a company of people who care about each other, about our customers and their patients, and about our communities.
Together, we fulfill our shared purpose of Life Unlimited.
Please note: not all products referred to may be approved for use or available in all markets.
