Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

As a Virtual Retail Mobile Expert, you are a wireless sales and communications solutions expert. You don't just make a sale; you make a connection that enhances the lives of your customers. You will assist our customers in moving forward with the right device at the right price by presenting a personalized solution. We are obsessed with delivering amazing customer experiences. That's why we need you!

T-Mobile ensures that all employees earn at least $20/hour, inclusive of base pay and incentives, with the opportunity to earn more! In fact, our Mobile Experts earn an average of $28/hour—that’s more than $50,000 per year for our Full-Time Role.

Benefits:

• Medical, Dental, Vision Benefits & 401K
• Generous vacation Offered
• Full Tuition assistance & More Educational Discounts
• $1,000 TMUS Stock for every employee every year
• Employee Stock Purchase Program
• Diversity, Equity & Inclusion Community Groups
• 75% off your T-Mobile phone plan
• Generous family leave plans
• Up to $3,000/yr. for childcare expenses

Job Responsibilities

• Selling and serving to our customers, while providing a premier customer experience and building loyalty
• Consistently training on T-Mobile experiences, new skills and processes, knowledge of systems, new products, and reference resources
• Sales Skills in New Customer Acquisition, Including Results-Oriented Drive and Confidence for Success
• Consistently uses digital tools in interactions and onboarding

Education

• High School Diploma/GED (Required)

Work Experience

• 12 months of customer service and/or sales experience

Knowledge, Skills, and Abilities

• Sales skills in new customer acquisition
• Hard-working drive and confidence for success
• Multi-tasking and navigating between Windows systems.
• Troubleshooting and understanding of IoT
• Computer hardware proficiency.
• Superior customer service skills, building loyalty, and customer satisfaction.

• At least 18 years of age
• Legally authorized to work in the United States

Travel
Travel Required (Yes/No):No

DOT Regulated
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Hourly Base Pay: $20.00Annualized Incentive Target: $18,000

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.