JDSCCM+MDM – JL3
As Modern Workplace Device Services, candidate will enable customers Modern Device Management transformation journeys with best practices, innovation, and technical leadership. Responsible for providing technicalleadershipinthecreation,testinganddeliveryoftechnologysolutionsdesignedtomeetcustomers’ business needs
The Modern Device Management Engineer is an experienced multi-skilled professional, with hands on experiencein IntuneandModernWorkplaceManagement.He/sheisagoodteam player,whoispartofateam responsible for delivering end-to-end support services to customers
Manage enterprise Mobile Device Management (MDM) and Modern device Management (UEM) platform by installing, deploying, updating, and monitoring App usage on the company deployed mobile and endpoint devices.Inaddition,providetechnicalsupporttocustomersviatelephone,web,andfacetoface.Thisincludes installing,diagnosing,troubleshooting,repairing,maintaining,andupgradingall SoftwareupgradeandModern devices to ensure optimal mobile and endpoint system performance.
TheEngineerismotivatedtotakestrongownershiponactions,tofindinnovativewaystoimprovetheservices’ agility and efficiency, and to continuously gain more skills.
Responsibilities
TroubleshootingandworkingexperienceinSCCM1611/1706/1806/1902andlaterversionsCBAltiris
DXCCAE.ServiceNow,SM9)
BasicWindowsOSandNetworkingKnowledge.
BasicKnowledgeofincidentmanagement.Shouldbeabletoresolvethe Release
Applicationdeploymentandmonitoring
Patch management
ManagementincidentsonSWDtools.
Flexibletoworkona24X7basis.
BasicknowledgeofADanddifferentADgroups
BasicinfrastructureknowledgeoftheSWDtool
ClientinstallationandMonitoring
ShouldworkindependentlyonReports,Devicehealthmanagement
ShouldhaveBasicknowledgeonIncidentmanagementandservicerequesthandling.Shouldbeable to resolve the issues independently.
Goodtechnical,communicationandpresentationskills.
Abilitytoadoptandlearnquickly
Networking concepts – DNS, DHCP, TCP/IP, Subnet, IPv4/IPv6
Basic debugging skills
Good communication skills
DesiredSkillsandQualifications
Overall min 4 years of experience in Information Technology (IT) and min. 2-3 years of relevant experience in Microsoft Endpoint Manager and/or Intune.
Knowledge on Workspace One, Intune
Knowledge on ticketing tools like SNOW/Remedy/DXCSM
Basic knowledge on Cloud, MS Azure, O365 Licensing
Nicetohaveskills:
Experience in Microsoft Defender, Azure, Intune and MDM.
Experience in iOS, Android, and Windows application signing, provisioning
Good communication skills with ability to represent in global meetingforums/customers.
Good understanding of network infrastructure.
Knowledge of Cloud Technologies.
Excellent problem solving/analytical skills
Ability to work independently and as part of a team. Must be able to multi-task, change direction, set priorities, and meet deadline
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DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
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