Job Description

PRIMARY DUTIES AND RESPONSIBILITIES

• Monitor mobile device programs through Alerts Management systems and advise Branch Management on worker performance; publish statistics regarding performance against set goals.
• Inventory control, activation, deployment, and de-activation of mobile devices
• Track retrieval of devices from inactive and terminated employees
• Identify relevant training needs, documentation, and opportunities for improvement.
• Provide training to new workers during the Onboarding Process
• Troubleshoot basic issues with devices as needed.
• Other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Post-secondary education
• IT Support experience or Desktop Admin Experience

COMPETENCIES

• Excellent Presentation Skills
• Time Management
• Proven ability to manage time sensitive tasks.
• Strong work ethic and positive team attitude.
• Advanced written and oral communication skills, with the ability to communicate with individuals at all levels of learning.
• Demonstrated ability to train, coach, evaluate, and improve others.
• Able to custom-fit training materials around individual needs.
• Excellent listening, observing, and questioning skills.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ParaMed Policies on Accommodation, a request for accommodation will be accepted as part of ParaMed hiring process.*

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

As the leading home care provider in the country, ParaMed Home Health Care, has proudly been helping Canadians live better at home since 1974.

When you join ParaMed, you become part of a caring community of over 12,000 dedicated professionals committed to delivering compassionate, person-centred care.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.