Job Description

• Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes
• Conduct on-site operator and maintenance training for French-speaking clients
• Manage after-sales, warranty, and spare parts cases efficiently, coordinating supply and delivery schedules, and liaising with suppliers
• Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory, and technical teams
• Analyze field issues, document service reports, and maintain case databases using Excel or system tools
• Collaborate with HQ and internal teams to provide technical support, resolve pending cases, and enhance client training programs

• Mechanical or engineering background, or equivalent practical experience
• Minimum of 5 years of experience in crane after-sales support
• Strong knowledge of diagnostics, maintenance, and repair of mobile cranes
• Fluent in French, both written and spoken. Knowledge of English and Chinese would be an asset
• Proactive team player, able to work independently and provide timely feedback
• Experience with ERP, CRM, or Excel is an advantage

• Opportunity to develop innovative solutions in a dynamic and creative environment
• Competitive salary package with comprehensive benefits
• Exposure to international projects and collaboration with global teams
• Wide range of training and development opportunities to grow your career
• Flat hierarchies and open communication
• Supportive team culture with collaboration and knowledge sharing