Job Description
Job Location: Clermont, FL 34714Are you enthusiastic about creating unforgettable travel experiences? We’re looking for an MMT Activations Agent to join our team! In this role, you'll engage with potential customers and handle reservations by activating MMT No Show tours and overnight stays. If you’re detail-oriented and enjoy promoting travel opportunities, we’d love to hear from you!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Location: Exploria Resort - Corporate Offices - 127 Town Center Blvd. Clermont, FL 34714
Hours: Four days on Monday - Friday, 12:00 pm - 8:00 pm, Saturday, 9:00 am - 2:00 pm
* Hours are subject to change based on business needs
Pay: $14/hr + Commissions (Team Averages $25/hr-$27/hr)
Job
Summary:
- The MMT Activations Agent will report directly to the Customer Care Manager. They are responsible for attracting potential new customers and promoting travel of the MMT tour no shows and overnight no shows by calling and re-booking the reservations and tours. The agents are responsible for providing the highest quality of service in an attentive, courteous, and efficient manner.
Responsibilities and Duties:
- Maintain high accuracy and confidentiality in entering, reviewing, and updating tour packages.
- Maintain a sales-driven attitude to promote the travel on an overnight stay
- Answer questions about vacation destinations, resort amenities, and facilities
- Check the availability of accommodations and dates and suggest alternatives when the first choice is unavailable.
- Promote accommodation upgrades and extra nights to drive additional revenue when available
- Explain the requirements for booking the overnight stay and attending a vacation ownership sales presentation
- Support the daily activities and assignments provided by the Marketing Manager.
- Maintain an upbeat, positive, and motivating demeanor.
- Encourage the guest to add on an overnight stay to increase show % of guest to tour.
- Participate in proactive team efforts to achieve departmental and company goals.
- Completes any and all tasks assigned by management.
- Adhere to all company and departmental policies and procedures.
- Ability to function independently with little supervision.
- Verify new customers who have responded to advertisements and through other marketing channels.
- Meet or exceed weekly performance metrics.
- Present a positive attitude and disposition to each caller.
- Build rapport with customers over the phone.
- Ability to actively listen and ask probing questions to understand concerns and overcome objections.
- Possess closing skills.
Qualifications
Qualifications and Skills
- Must have excellent written and verbal communication skills.
- Prior sales experience is preferred.
- Must possess good time management and organizational skills.
- Must be able to read, write, and speak the English language. Being bilingual is a plus.
- Must be enthusiastic, energetic, and self-motivated.
- Experience working in the Vacation Ownership or hospitality industry preferred.
- Proficient in Microsoft program
- Ability to sit for long periods of time
