Job Description

MMSD Field Services Consultant

MMSD Advisor Onboarding

Full-time, Springfield, MA

The Opportunity

We’re looking for someone to join our team as an MMSD Field Service Consultant. In this role, you will focus on compensation-related administration, maintenance, communication, and operational support activities that help serve our MMSD distribution relationships, as well as other activities that support the third-party distribution model. This is a great opportunity for someone who enjoys working through complex information, building strong partnerships, and improving processes in a fast-paced environment, and who can be successful through strong judgment, learning agility, and a customer-focused approach.

The Team

MassMutual Strategic Distributors (MMSD) is MassMutual’s dedicated third-party distribution channel, focused on building strong relationships and forging new ones with experienced financial firms and professionals. Within this collaborative environment, the MMSD Field Service Consultant will be part of the MMSD Advisor Onboarding Team and works in close partnership with the Project & Delivery Team, Sales, Advisor Operations, Product, Communications, other internal stakeholders, and external distribution partners.

The Impact:

As an MMSD Field Service Consultant, your responsibilities will include, but will not be limited to, the following:

• Develop a strong understanding of MMSD’s third-party distribution hierarchy, including the different entity structures and broker relationships supported across the channel.

• Work towards developing expertise in MMSD compensation models, rate structures, and operational workflows to support related administration and service needs.

• Act as a liaison with internal business partners to provide compensation-related support for producers and entities across MMSD distribution relationships.

• Coordinate efforts with internal business partners to oversee the maintenance, accuracy, organization, and distribution readiness of MMSD compensation schedules and related rate information, including updates needed to support product changes and launches, firm offerings, and business partner access.

• Collaborate with internal business partners to successfully coordinate and communicate updates related to your work with impacted internal teams and external distribution partners.

• Support projects and initiatives related to your work including testing and implementation activities.

• Research, analyze, and resolve questions and issues from internal stakeholders and external distribution partners, including troubleshooting operational concerns and providing clear, timely follow-up.

• Use Excel, AI tools, and other technology resources to organize, analyze, and communicate data and insights in support of business needs, large cases, and special projects.

• Identify opportunities for continuous improvement and help strengthen processes, documentation, and standards that improve accuracy, efficiency, and service delivery.

• As part of this role, you will contribute to the production efforts of the Advisor Onboarding team, no more than 25%, on an as needed basis. This includes onboarding, appointment, background checks, escalations, and board coverage activities.

The Minimum Qualifications

• High school diploma

• 3+ years of insurance industry experience.

• 2+ years of relationship management or customer-facing experience.

• Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA.

The Ideal Qualifications

• Bachelor’s degree

• 3+ Experience supporting compensation administration, schedule maintenance, or commission-related processes in a distribution or financial services environment.

• Knowledge of life, disability, annuity, long-term care, hybrid insurance products, or related distribution support processes.

• Knowledge of insurance, advisor, broker-dealer, or external distribution compensation structures and related operational processes.

• Experience supporting testing, implementation readiness, or business requirements for system or product changes.

• Comfort working across teams such as Sales, Operations, Communications, Product, and Delivery to support shared outcomes.

• Demonstrated process improvement mindset, including identifying opportunities to improve documentation, workflows, and service delivery.

• Experience creating polished reporting tools, reference materials, or job aids to support business partners and end users.

• Strong analytical skills and attention to detail, with the ability to maintain accuracy across complex information, including mathematical calculations.

• Strong written and verbal communication skills, including the ability to explain complex concepts in a clear and accessible manner.

• Demonstrated ability to manage multiple priorities, work with urgency, and meet deadlines in a fast-paced environment.

• Customer service mindset with the ability to build effective working relationships across internal teams and external distribution partners.

• High degrees of ownership, initiative, and accountability.

• Ability to work independently, navigate ambiguity, and proactively seek answers and solutions.

What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes

• A collaborative environment where perspectives are welcomed

• Access to learning, development, and internal networks that support continuous growth and skill-building over time

• Employee-led communities and forums that foster connection, learning, and inclusion across the organization

• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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