Job Description

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Day - 08 Hour (United States of America)

This is a Stanford Medicine Partners job.

A Brief Overview
Stanford Medicine Partners (SMP) seeks a high-impact, enterprise-oriented Executive Director to lead Menlo Medical Clinic (MMC). Reporting to the Chief Operating Officer, this role has end-to-end accountability for MMC's strategic direction, operating performance, financial stewardship, growth, patient experience, quality outcomes, and workforce engagement across a multi-site ambulatory platform.

Locations
Stanford Medicine Partners

What you will do

• Enterprise Leadership & Strategy
• Serve as the senior operating executive for MMC, providing leadership across two sites, ~60 clinicians, and 100+ staff to deliver safe, high-quality, patient-centered care.
• Co-develop and help execute the SMP strategic project plan with physician leaders, translating enterprise priorities into measurable annual operating goals.
• Align MMC strategy, performance, and investment decisions with Stanford Medicine enterprise objectives, market strategy, and brand standards.
• Represent MMC in enterprise governance forums; communicate performance, risks, and decisions with clarity and executive-level rigor.
• Champion innovation in ambulatory care delivery, including new operating models, service redesign, and scalable best practices.
• Own access, capacity, and throughput strategy; remove barriers to timely care through demand/capacity management and operational excellence.
• Lead growth strategy aligned to enterprise market priorities, including provider capacity, service line expansion, and community presence.
• Deliver against agreed performance targets (e.g., access, quality, productivity), including external benchmarks such as Vizient where applicable.
• Set and achieve patient experience goals; implement disciplined improvement plans that sustain a premier, consistent experience across sites and modalities.
• Lead workforce engagement strategy; improve engagement outcomes and build a culture of accountability, belonging, and continuous improvement.
• Digital Health & Innovation
• Advance a digital health strategy that expands access and improves clinical outcomes, including telehealth, remote monitoring, and digital self-service pathways.
• Optimize Epic-enabled workflows and digital front-door capabilities (scheduling, messaging, eCheck-in, decision support) to reduce friction for patients and care teams.
• Scale and operationalize innovative care models in partnership with clinical leaders, IT, and enterprise digital teams.
• Lead change management for new technology adoption, ensuring governance, training, compliance, and measurable value realization.
• Operational & Financial Performance
• Own MMC’s operating plan and P&L performance, including budgeting, forecasting, variance management, and resource stewardship.
• Deliver balanced performance across access, quality, productivity, and financial sustainability using transparent dashboards and operational reviews.
• Lead continuous improvement and standardization (Action) to improve reliability, reduce waste, and enhance team effectiveness.
• Optimize capacity, staffing models, and non-labor spend; ensure appropriate controls and accountability for operational and financial decisions.
• Lead MMC performance in population health (accountable care), including participation in the Medicare Shared Savings Program (MSSP), with disciplined execution against quality, utilization, and total cost of care targets.
• Partner with enterprise teams (quality, care management, analytics, revenue cycle) to drive chronic disease performance, preventive care, and gap closure for attributed populations.
• Strengthen care coordination across the continuum (primary care, specialty, diagnostics, ancillary services) to improve outcomes and patient experience.
• Reduce avoidable utilization through evidence-based workflows, appropriate site-of-care management, and reliable transitions of care.
• Physician Partnership & Clinical Excellence
• Build and sustain trusted partnerships with physician leaders and providers; establish shared accountability for outcomes, experience, and performance.
• Advance clinical quality, safety, and evidence-based practice in collaboration with enterprise quality and clinical governance functions.
• Integrate clinical and operational priorities to enable clinicians to practice at the top of license and reduce administrative burden.
• Support provider recruitment, onboarding, and retention; partner on workforce planning and a high-performance clinical culture.
• People & Culture
• Build and develop a high-performing leadership team; set clear expectations, coach leaders, and ensure effective operating cadence.
• Create a culture of accountability, psychological safety, and service excellence; proactively address performance and conduct issues.
• Lead talent development, succession planning, and workforce strategy (recruitment, retention, onboarding, learning) in partnership with HR.
• Serve as a visible, accessible leader across sites; strengthen communication, engagement, and cross-functional collaboration.
• Quality, Compliance & Patient Experience
• Ensure compliance with all applicable regulatory, licensure, payer, and accreditation requirements; maintain effective controls and audit readiness.
• Advance patient safety and clinical quality through performance improvement, event review, and consistent standards of work.
• Own the end-to-end patient experience strategy (access, service recovery, communication), with clear metrics and sustained improvement plans.
• Key Patnerships
• Chief Operating Officer and SMP executive leadership team.
• Physician leaders, site medical directors, and clinical department leadership.
• Clinic leadership (practice managers, nursing/MA leaders, patient services, revenue cycle partners).
• Enterprise partners: Quality & Safety, Compliance/Privacy, HR, Finance, Strategy, IT/Digital Health, Facilities, and Supply Chain.
• Community and external stakeholders as required to support growth, access, and patient experience.

Education Qualifications

• Bachelor’s degree.
• Master’s degree (MBA, MHA, MPH, or related) strongly preferred.

Experience Qualifications

• 7+ years of progressively responsible healthcare leadership experience, including senior-level accountability for operations and results.
• Demonstrated success leading multi-site ambulatory operations and complex, matrixed teams.
• Strong financial acumen with experience managing budgets, forecasts, productivity, and performance improvement initiatives.
• Proven ability to partner effectively with physicians and clinical leaders to deliver quality, access, and patient experience outcomes.

Physical Demands and Work Conditions

Physical Demands

• Constant Sitting.
• Frequent Walking.
• Occasional Standing.
• Occasional Bending.
• Occasional Squatting.
• Occasional Climbing.
• Occasional Kneeling.
• Seldom Crawling.
• Constant Hand Use.
• Constant Repetitive Motion Hand Use.
• Frequent Grasping.
• Occasional Fine Manipulation.
• Frequent Pushing and Pulling.
• Occasional Reaching (above shoulder level).
• Frequent Twisting and Turning (Neck and Waist).
• Constant Vision (Color, Peripheral, Distance, Focus).

Lifting

• Frequent lifting of 0 - 10 lbs.
• Occasional lifting of 11 - 20 lbs.
• Seldom lifting of 21 - 30 lbs.
• Seldom lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Carrying

• Frequent lifting of 0 - 10 lbs.
• Occasional lifting of 11 - 20 lbs.
• Seldom lifting of 21 - 30 lbs.
• Seldom lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Working Environment

• Occasional Driving cars, trucks, forklifts and other equipment. May be required to drive personal vehicle to sites.
• Constant Working around equipment and machinery. Office equipment (computers, phones, fax, copy machines, printers, 10-key, etc.).
• Seldom Walking on uneven ground.
• Seldom Exposure to excessive noise.
• Seldom Exposure to extremes in temperature, humidity or wetness.
• Seldom Exposure to dust, gas, fumes or chemicals.
• Seldom Working at heights.
• Seldom Operation of foot controls or repetitive foot movement.
• Seldom Use of special visual or auditory protective equipment.
• Seldom Use of respirator.
• Seldom Working with biohazards such as blood borne pathogens, hospital waste, etc..
• Seldom Other (please list each item under Comments):.

Blood Borne Pathogens

• Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

Travel Requirements

• 10% travel:

These principles apply to ALL employees:
Commitment to Providing an Exceptional Patient & Family Experience

University HealthCare Alliance dba Stanford Medicine Partners sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $99.70 - $132.11 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.