Job Description

Care Coordinator I Syracuse, NY Office I Rome, NY Office I Rochester, NY Office

Supporting Seamless, Patient-Centered Care Behind the Scenes

Onsite Role | Monday–Friday, 8:00 AM–4:30 PM

Be the Connector That Keeps Care Moving Forward

As a Care Coordinator, you play a vital role in supporting patient care by ensuring services are authorized, scheduled, and coordinated efficiently. Working closely with Care Managers, clinical teams, and community agencies, you help keep care plans on track and patients supported often behind the scenes, but always essential.

At Nascentia Health, Care Coordinators are valued members of the care team. You’ll combine organization, attention to detail, and strong communication skills to support our mission of delivering high-quality, coordinated care to the people we serve.

About the Role

The Care Coordinator provides administrative and technical support to the Care Coordinator Supervisor and interdisciplinary team, including the members. This role focuses on the operational aspects of care coordination, including telephonic communication and coordination of services, authorization processing, service coordination, and ongoing communication with Members and care partners.

This position is onsite at a Nascentia Health office, Monday–Friday, 8:00 AM–4:30 PM.

What You’ll Do

Support efficient, accurate care coordination through strong organizational and communication skills.

Key responsibilities include:

• Review, process, and enter authorization data accurately into computerized systems
• Monitor and manage expiring authorization reports to ensure continuity of services
• Assist Care Managers with scheduling and coordinating Member services as directed
• Collaborate regularly with clinical team members and participate in team meetings
• Act as a resource to Care Managers, supporting scheduling and tracking of Member contacts, visits, and UAS assessments
• Answer and triage phone calls, respond to questions, and escalate issues as appropriate
• Communicate with Members on a regular basis to support care coordination needs
• Perform clerical and administrative tasks including filing, copying, faxing, typing, and message-taking
• Participate in performance improvement and continuous quality improvement (CQI) initiatives
• Perform other duties as assigned

What We’re Looking For!

• High school diploma required; Associate’s degree in a related field preferred
• Two or more years of experience in healthcare or completion of a Medical Assistant program
• Strong computer literacy with the ability and interest to learn new systems and technologies
• Proficiency in Microsoft Office, internet-based tools, and healthcare software applications
• Strong analytical and problem-solving skills
• Ability to work independently while collaborating effectively with a team
• Excellent verbal and written communication skills
• Demonstrated discretion in handling confidential and sensitive information
• Ability to adapt to changing priorities, deadlines, and workflows

Why Join Nascentia Health?

• Be part of a mission-driven organization focused on coordinated, community-based care
• Work alongside dedicated clinical and administrative professionals
• Contribute directly to improving patient experiences and outcomes
• Enjoy a consistent weekday schedule in a supportive, team-oriented environment
• Nascentia Health was ranked the 13th Best Company to Work for in New York for 2025!

Physical Requirements:

• Ability to sit or stand at a desk 90% of the day. Frequent sitting, standing, walking.
• Visual/hearing ability sufficient to comprehend written or verbal communication.
• Ability to express oneself verbally and in writing.
• Must be able to engage in real-time phone communication with clients, caregivers, and providers as a core job function.
• Extended periods of computer use.
• Ability to lift and move objects up to 40 pounds.
• Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids

Compensation & Benefits

Competitive Salary [This position is an H06 non-exempt position with a min-max rate of: $20.00-$25.00/hour] with:

• Retention Bonuses
• Internal Mentoring Program
• 401K with generous Employer match
• On-Site Gym (free for all employees)
• Medical, Dental, Vision plans
• Tuition Reimbursement
• Partially funded HSA
• Employee Recognition Platform
• Paid Time Off, Holidays, Sick and Extended Sick Leave
• Short/Long term Disability
• Employee Assistance Program (EAP)
• Much More!

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About Nascentia Health:

Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

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Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen and background check clearance

INDHP