Job Description

Summary:

The Miyalk Shelter Crisis Accommodation Team Leader plays a crucial role in overseeing the operations of the crisis accommodation service, ensuring that individuals in need receive timely and effective support. This position is vital for maintaining a safe and welcoming environment for clients, while also leading a dedicated team to deliver high-quality services in alignment with legal and organisational standards.

Responsibilities:

• Lead and manage the crisis accommodation team, providing guidance and support to staff members.
• Ensure compliance with legal and organisational policies and procedures.
• Develop and implement effective support plans for clients, tailored to their individual needs.
• Monitor and evaluate the quality of services provided, making improvements as necessary.
• Facilitate training and professional development opportunities for team members.
• Collaborate with external agencies and stakeholders to enhance service delivery.
• Maintain accurate records and documentation related to client support and team performance.
• Respond to crisis situations effectively, ensuring the safety and wellbeing of clients and staff.

Qualifications:

• Relevant qualification in social work, community services, or a related field.
• Proven experience in a leadership role within a crisis accommodation or similar environment.
• Strong understanding of legal frameworks and best practices in crisis management.
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients and team members.
• Demonstrated ability to work under pressure and manage multiple priorities.
• Commitment to continuous professional development and team collaboration.