Job Description

• Manage the bar/lounge operations of the Restaurant to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals

• Give input and ideas on general beverage/ cocktail Menu

• Train other Bar Team Member on Beverage/ Cocktail Mixology Standards

• Handling cash and credit card transactions

• Working closely with your restaurant colleagues to deliver a truly seamless food & beverage experience to our Guests

• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

• Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit

• Up-sells beverage to increase the revenue.

• Prepares and serves Cocktail as requested.

• Communicates to his/her superior any difficulties, guest comments and other relevant information

• Delivers daily briefings and attends other Food and Beverage meetings as scheduled

• Delivers prepared training sessions in line with a departmental monthly calendar

• Actively demonstrates the specific value philosophy of InterContinental Hotels & Resort® and lead by example.

• Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

• Flexibility to work nights, weekends, and holiday shifts

• You are required to lift, push and pull bigger objects up to 50lbs (23 kg) which can also involve bending and kneeling, using the correct method in order you do not heart yourself

• Prepares for service by ensuring the department’s:

• Grooming is impeccable and in accordance with IHG personal presentation standards

• Equipment is clean at all times

• Equipment is sorted and stored

• Glassware is polished

• Requirements for special occasions are ready

• Music is on and has correct volume

• Lighting is on

• Outlet is ready for service and guest comfort

• Carries out effective service by ensuring all staff are aware of their role in:

• Greeting and seating guests

• Explaining and up-selling daily beverage specials

• Processing food orders accurately

• Using trays and tray jacks effectively

• Quickly taking food and beverage orders

• Ensuring payment methods are handled accurately

• Ensuring working areas are cleaned and re-set quickly

• Ensuring the bar is clean

• Regularly cleaning ashtrays

• Conversing with Guests in relation to the food and beverage products

• Carries out effective beverage service by ensuring:

• Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

• Promoting and selling cocktails to guests

• Making and presenting cocktails

• Coffee and tea are served hot and in accordance with standard

• Patron care standards are adhered to by ensuring:

• Guests are advised on alcoholic beverages

• The strengths of alcohol are advised and guests are advised as to their effect

• Compliance with legal provisions of local liquor codes

• Level of intoxication of guests is assessed and appropriate action taken

• Advise guest on the hotel’s policy of smoking

• Monitor factors which interfere with the total experience of the guest

• Cellar operations are carried out including:

• Correct use of refrigeration system

• Effective operation of the post-mix syrups bulk dispense system

• Operating the beer reticulation system

• Adhering to stock control procedures

• Take appropriate action to resolve guest complaints

• Requisition bar items according to bar stocks

• Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service

• Complete spoilage report and submit to Restaurant Manager at the Conclusion of each shift

• Assist the Restaurant Manager to source and review outlet musicians/ entertainment

• Assist to promote the musicians/ entertainment

• Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager

• Works with Superior on manpower planning and management needs

• Works with Superior in the preparation and management of the Department’s Beverage budget

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.