Job Description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

In this role, the CRM and Client Development Intern will support the development of a customer-centric culture across the business by contributing to the implementation of the CRM & Client Development strategy.

The role aims to support client engagement, loyalty, and clienteling activities, contributing to business growth and ensuring high luxury service standards across stores.

RESPONSIBILITIES

• Support the CRM team in customer segmentation, client engagement activities, and loyalty initiatives.
• Monitor customer performance and CRM KPIs through dashboards and data analysis to support commercial actions and improve customer experience.
• Coordinate and support the execution of CRM projects, including client outreach campaigns, in-store events, and loyalty initiatives, ensuring timelines, deliverables, and quality standards are met.
• Act as a project support interface between CRM, Retail, and Communication teams, ensuring smooth execution, alignment of stakeholders, and consistency in client experience delivery.
• Contribute to the continuous improvement of CRM processes and tools, supporting the rollout of new initiatives and best practices across markets and stores.
• Support market and customer trend analysis to identify opportunities for business development and client growth.

KNOWLEDGE AND SKILLS

Masters’s Degree

Analytical mindset with attention to detail and a proactive approach to learning

Good organizational skills

Strong interpersonal and teamwork skills

Proficiency in Microsoft Office (especially PowerPoint and Excel)

Interest in the fashion/luxury industry

Fluent in English and Italian

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.