Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

SERVPRO Team Fosdick is the premier restoration and reconstruction company in Northeast Ohio. With 13 franchise locations serving the Cleveland, Akron, Mansfield, and Toledo areas, we continue to grow and expand our impact. As part of this growth, we are seeking a highly motivated, detail-oriented, and organized Mitigation Project Manager to join our team.

The Mitigation Project Manager plays a key role in our Mitigation Department, overseeing a wide range of responsibilities needed to secure, coordinate, and successfully execute mitigation projects. This position ensures that customers, clients, subcontractors, and team members receive exceptional service throughout all stages of the mitigation process.

Key Responsibilities

• Manage production crews and jobs according to SERVPRO® standards and procedures
  
  
• Assign and coordinate jobs, supervise scheduling, and ensure all job requirements are met
  
  
• Monitor jobs from start to finish, maintaining clear communication and timely updates
  
  
• Conduct accurate pretesting, scoping, and estimating of services
  
  
• Build and maintain positive relationships with commercial, insurance, and residential customers
  
  
• Oversee customer-facing processes to ensure expectations are met or exceeded
  
  
• Monitor and follow up on all assigned jobs, updating the Mitigation Operations Manager as needed
  
  
• Manage relationships with centers of influence (COIs)
  
  
• Resolve issues quickly and effectively as they arise
  
  
• Oversee scheduling of jobs, resources, and crews per SERVPRO® guidelines
  
  
• Manage job file documentation, profitability, and operational efficiencies
  
  
• Train, manage, and help recruit production personnel
  
  
• Create and/or review job scopes for accuracy and clarity
  
  
• Review all job paperwork (scopes, estimates) to ensure team readiness
  
  

Qualifications

• Strong written and verbal communication skills
  
  
• Experience in cleaning/restoration preferred
  
  
• High school diploma or GED required
  
  
• IICRC certifications preferred
  
  
• Ability to travel locally and participate in on-call rotations (including nights and weekends)
  
  

SERVPRO is an Equal Opportunity Employer
Compensation: $52,000.00 - $60,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.