Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance

Mitigation Manager - Position Overview


The Mitigation Manager leads field production operations and is responsible for the successful execution of residential and commercial restoration projects. This role oversees daily job activities, supervises technicians, ensures quality and safety standards are met, and serves as a key point of contact for customers and insurance partners.

The Mitigation Manager plays a critical role in job scoping, documentation, monitoring, and estimating. This position requires strong technical restoration knowledge, leadership capability, and excellent customer service skills to guide clients through challenging situations with professionalism and empathy.

You will make a direct impact—helping property owners recover from loss while helping our company grow and succeed.

Key Responsibilities

• Lead and oversee mitigation operations on residential and commercial jobs
• Retrieve work orders, plan routes, and ensure trucks are properly stocked with required equipment and materials
• Supervise technicians and subcontractors, ensuring work is completed to company standards, timelines, and budgets
• Perform job scoping, inspections, and daily monitoring of active losses
• Maintain quality control and conduct post-completion quality assurance inspections
• Prepare and review job documentation, including notes, photos, and reports, in accordance with company and insurance requirements
• Communicate job progress, findings, and expectations clearly with customers, adjusters, and internal team members
• Explain the drying and restoration process and outline next steps to customers using company-approved materials
• Create and manage mitigation estimates in Xactimate in accordance with carrier guidelines and IICRC standards
• Track labor, equipment, and materials used and communicate all billable events
• Obtain customer approvals and signatures and request payments when applicable
• Collaborate with Project Managers and Estimators on job scope and execution
• Assist in training and mentoring new technicians and operations team members
• Participate in on-call rotation as required

Qualifications & Requirements

• Strong knowledge of the insurance restoration and/or construction industry
• Prior experience leading teams of two or more
• Ability to work independently and effectively lead a team in the field
• Professional, mature, and customer-focused demeanor
• Strong verbal, written, and interpersonal communication skills
• Strong organizational, problem-solving, and time-management skills
• Proficient using mobile devices and job management software
• Valid driver’s license with satisfactory driving record
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• High school diploma or equivalent required; college degree preferred
• On-call availability required

Preferred Certifications

• WRT – Water Damage Restoration Technician
• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician

Physical Demands & Working Conditions


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly lift, carry, push, and pull up to 70 pounds
• Stand and walk for extended periods; frequent bending, squatting, crawling, and crouching
• Ability to communicate effectively and follow detailed instructions
• Must be able to safely wear respirators that require a facial seal
• Work in varied indoor and outdoor environments, with exposure to changing weather and temperature conditions

DisclaimerThis job description outlines the general nature and level of work performed and is not intended to be a comprehensive list of all duties and responsibilities. Duties may change at any time with or without notice. Employment is at will and does not constitute a contract. Responsibilities may be modified to reasonably accommodate individuals with disabilities.
Compensation: $80,000.00 - $110,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.