Job Description

About CITITRENDS

CITITRENDS is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.

We are growing and investing in our stores, our people, and our leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within our communities.

As a Store Manager, you are responsible for leading all aspects of store performance, people leadership, and operational execution. You will oversee daily store operations, drive sales and profitability, and ensure a positive customer experience while building, coaching, and developing a high-performing store team.

This role is ideal for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results.

of Key Responsibilities

Store Operations & Performance

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved

• Monitor sales performance and take action to drive results and address opportunities

• Maintain financial controls, including payroll management, shrink control, and operating expenses

• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards

• Uphold all CITITRENDS operational policies, procedures, and standards

Team Leadership & Staffing

• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines

• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service

• Build and maintainappropriate staffing levels to support store operations and performance

• Provide ongoing coaching, feedback, and performance management to develop store associates

Customer Experience & Compliance

• Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment

• Reinforce adherence to company policies, procedures, and loss prevention standards

• Ensure consistent execution of merchandising, operational, and visual standards

• Address customer concerns professionally and promptly

• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Qualifications

• High school diploma or equivalent required

• 3–5 years of experience as a Store Manager or equivalent retail leadership role

• 5–7 years of overall retail experience preferred

• Strong communication, organizational, and people leadership skills

• Ability to work a flexible schedule, including nights and weekends

• Ability to perform basic math calculations, including percentages

Key Competencies

• Store Leadership & Accountability

• Hiring, Recruiting & Talent Development

• Sales & Profit Performance Management

• Operational Excellence & Compliance

• Customer-Focused Execution

• Time Management & Prioritization

• Adaptability in a Fast-Paced Retail Environment

Why Join CITITRENDS

CITITRENDS is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a comprehensive benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued career growth.

If you’re ready to lead a store, build strong teams, and make a meaningful impact in your community—CITITRENDS is the place for you.

Equal Employment Opportunity

CITITRENDS is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable federal, state, and local laws.

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