Job Description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.Job Posting

Mission Engagement Lead – Defense & Identity Solutions – Defense & Identity Solutions Portfolio

Summit Point, West Virginia (Onsite)

In a world of possibilities, pursue one with endless opportunities. Imagine Next.

At Parsons, we don’t just imagine success—we deliver it. We are seeking a Customer Success & Strategic Engagement Lead to strengthen customer relationships, drive successful adoption of our solutions and help identify emerging opportunities across our Defense and Identity Solutions portfolio, based onsite at our Summit Point, West Virginia office.

This role operates within the Operations organization and focuses on ensuring both government and commercial customers understand, adopt and gain value from the systems we deliver, while also helping the organization better understand evolving mission needs and future opportunities.

The role serves as a bridge between customers, Program Managers, Product teams, Solutions Enablement and Business Development—ensuring the voice of the customer is consistently represented across the organization.

If you thrive at the intersection of customer relationships, mission delivery, product understanding and strategic growth, we want to hear from you.

About the Role

This role is suited for a customer-facing leader who understands complex program environments and technology-driven solutions.

As the Mission Engagement Lead, you will build trusted relationships with customers across government agencies, defense organizations and commercial partners, ensuring they understand how to effectively use and benefit from Parsons’ solutions.

You will work closely with Program Managers, Engineering, Product Readiness, Solutions Enablement and Business Development teams to ensure the voice of the customer is clearly represented across the organization and reflected in program delivery, product improvements and future opportunities.

Operating in a highly matrixed environment, success in this role depends on your ability to build trust, communicate complex solutions clearly and translate operational insight into actions that improve both customer outcomes and future capabilities.

What You’ll Be Doing

Customer Relationships & Advocacy

• Build and maintain trusted relationships with government and commercial customers

• Partner with Program Managers during customer engagements, stakeholder meetings and program reviews

• Serve as an advocate for customer needs across Operations, Product and Solutions teams

• Foster long-term relationships that strengthen customer confidence and trust in Parsons

• This role is designed to complement program delivery and execution, not replace it. Program Managers retain ownership of contract execution, schedule, budget and program performance. The Customer Success & Strategic Engagement Lead partners with Program Managers during customer engagements and stakeholder discussions to strengthen relationships, improve customer understanding of delivered capabilities and identify future needs or opportunities.

Mission Insight & Opportunity Development

• Identify emerging customer needs, operational challenges and opportunities for expanded capabilities

• Translate customer feedback into actionable inputs for Product teams, Solutions Enablement and program leadership

• Work alongside Program Managers and Business Development to help shape follow-on opportunities within existing programs

• Provide operational insight and customer context to support proposals, statements of work and future engagements

Executive Engagement, Demonstrations & Training

• Lead or support executive briefings, capability demonstrations and operational walkthroughs for customers and partners

• Work with Solutions Enablement teams to develop demonstrations that clearly communicate mission value

• Support training sessions and onboarding to ensure customers understand how to use and benefit from deployed solutions

• Ensure customers understand upcoming capabilities, system updates and available enhancements

Product, Solutions & Marketing Collaboration

• Partner with Product teams to translate field feedback into product improvements and roadmap insights

• Coordinate with Solutions Enablement teams to develop solution demonstrations, use cases and technical briefings

• Support improvements to customer-facing materials including quick-start guides, training resources and visual explainers

• Provide operational context and customer perspective to support marketing materials, messaging and brand positioning

Strategic Initiatives & Special Projects

• Lead or support initiatives that require a combination of customer insight, operational awareness and product understanding

• Support internal demonstrations, training and knowledge sharing across teams

• Contribute to business development and strategic growth efforts where deep customer understanding is critical

What Success Looks Like

Success in this role is defined by strong customer relationships, improved adoption of delivered capabilities and clear visibility into evolving customer needs and opportunities.

• Customers clearly understand and effectively use Parsons solutions

• Strong trust and engagement between Parsons teams and customer stakeholders

• Customer feedback consistently informs product improvements and future capabilities

• Emerging customer needs and opportunities are identified early and communicated to program and leadership teams

• Executive demonstrations, training engagements and customer briefings strengthen confidence in Parsons solutions and brand

Required Qualifications

• 10+ years of experience supporting government or defense programs, commercial technology deployments or mission-support environments

• Experience working with U.S. military branches, federal law enforcement or homeland security organizations is strongly preferred

• Demonstrated ability to build trusted relationships with customers and senior stakeholders

• Experience supporting customer engagements, demonstrations, training or operational briefings

• Experience working within structured program or project environments supporting government or commercial customers

• Strong communication skills with the ability to translate technical capabilities into operational value

• Proven ability to work effectively within matrixed organizations across program, engineering, product and business teams

• U.S. Citizenship required; must be eligible for and able to maintain a U.S. security clearance; an active clearance is preferred

• Ability to work onsite at the Summit Point, WV facility on a full-time basis

Preferred Qualifications

• Prior military service strongly preferred

• Experience with biometric technologies, identity systems or mission-support platforms

• Background in program management, customer success, mission operations or solutions engineering

• Experience delivering executive briefings, capability demonstrations or operational training

• Active Secret clearance

• Willingness to travel domestically or internationally (up to 25%)

Why Parsons?

At Parsons, your contributions matter. You’ll join a team committed to solving critical national security challenges—bringing innovative solutions to the frontlines of defense and homeland security.

Join us and help shape what’s next.

Security Clearance Requirement:

NoneThis position is part of our Federal Solutions team.The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.Salary Range: $125,100.00 - $225,200.00Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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