As the Mission Director for the Army Domain within the Federal Business Unit at Defense Unicorns, you will manage program operations, focusing on ensuring customer retention, satisfaction, long-term success, and account expansion within the Army domain. This role emphasizes relationship management, hero happiness, and accelerating time-to-value for mission partners. The ideal candidate must possess deep knowledge of the NextGen C2 (NGC2) initiative, acting as a trusted advisor to proactively address customer needs and drive product adoption across the NGC2 ecosystem.
1. Customer Retention & Satisfaction
- Build and maintain relationships with Army mission partners to ensure satisfaction and alignment with their mission outcomes.
- Maintain a minimum revenue retention rate by addressing customer needs, resolving issues promptly, and ensuring high engagement.
2. Time-to-Value & Adoption
- Facilitate the onboarding of Defense Unicorns’ products and solutions, specifically tailored to the NGC2 architecture and its converged data layer.
- Promote adoption of Defense Unicorns’ products and solutions to meet and exceed mission objectives.
- Facilitate a retrospective once time-to-value is achieved to capture lessons learned and continuously improve the process.
3. Hero (Customer) Advocacy & Health
- Serve as a trusted advisor to Army stakeholders maintaining high hero health scores by reinforcing product value.
- Maintain a high hero health score by regularly engaging with partners and reinforcing product value.
- Provide regular updates to heroes on feedback progress and new features or benefits delivered through our products.
4. Account Expansion
- Identify expansion opportunities within current hero accounts and maximize contract value; modify existing contracts to capture new scope when necessary.
- Scope contracts to provide the greatest flexibility and allow for expansion, prioritizing licenses whenever possible.
- Identify cross-selling opportunities into adjacent Army programs and collaborate with the Army Account Executive.
5. Collaborative Product Development
- Relay customer feedback to the Product team to prioritize relevant features or fixes.
- Relay feedback from Army users to the Product team to prioritize NGC2-specific enhancements and improvements for tactical edge environments.
6. Metrics & Reporting
- Track and report KPIs related to the Army NGC2 program, including retention rates, hero health scores, time-to-value, and adoption success.
- Conduct quarterly business reviews (QBRs) to highlight progress and align on future goals.
- Champion customer needs across internal teams to ensure mission success and continued satisfaction.
- Facilitate and share the results of retrospectives once time-to-value is achieved.
- Balance time-to-value and gross profit margins during the initial contract period, leaning toward time-to-value to ensure stickiness and contract renewal. After initial value is realized, maintain gross profit margins across the Army domain.
Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.
We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily.
Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products.
Don’t have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed.
At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role! Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Defense Unicorns specializes in platform technologies that enable rapid and reliable delivery of capabilities across a wide range of mission and technology areas. We support open architecture platforms for secure mission systems that provide optionality for the end user, promote scalability, and allow for continuous identification and integration of new products and services while avoiding vendor lock. Our open approach creates partnership opportunities across the software ecosystem.
Our people are innovators, software engineers, and veterans with decades of experience delivering technology programs across DoD and the broader federal market.
Let's drive change together. Get in touch at hello@defenseunicorns.com
