Job Description

Miss J's Team Member

LV Petroleum is searching for a TEAM MEMBER that will make an impact by controlling food cost, upholding cleanliness standards, and most importantly, providing excellent customer service! Ready to join one of the fastest growing travel centers? Then apply today!

1. Customer Service

• Greet and welcome customers in a friendly and professional manner.
• Take food and beverage orders, accurately enter them into the system, and ensure customer needs are met.
• Assist customers in selecting menu items, offering suggestions, and answering questions about the menu.
• Ensure customers receive their orders promptly and with the highest quality of service.
• Handle customer complaints or concerns professionally and escalate issues to management if needed.

2. Food Preparation

• Prepare food and beverages according to Miss J’s Café standards, including sandwiches, salads, soups, and other menu items.
• Operate kitchen equipment, including grills, ovens, blenders, and toasters, safely and efficiently.
• Maintain proper food storage and organization in accordance with food safety regulations.
• Ensure all food items are fresh, properly portioned, and meet café quality standards.

3. Cleanliness and Sanitation

• Keep the dining area, kitchen, and prep areas clean, organized, and sanitized throughout your shift.
• Regularly clean and disinfect surfaces, equipment, and restrooms to maintain a clean and safe environment.
• Follow all health and safety guidelines, including proper handwashing, food handling, and cleaning procedures.

4. Cash Handling and Register

• Operate the cash register and process customer payments accurately.
• Provide change, issue receipts, and assist with any other payment-related tasks.
• Maintain a balanced cash drawer by following cash handling procedures.

5. Inventory and Stocking

• Assist in maintaining inventory levels, ensuring food supplies are stocked and readily available.
• Notify management when stock is running low or when supplies need to be reordered.
• Help with receiving and organizing deliveries, checking quality, and ensuring proper storage of products.

6. Teamwork and Collaboration

• Work cooperatively with other team members to ensure a smooth workflow during shifts.
• Assist with opening and closing duties, including setting up or closing the café, cleaning, and restocking supplies.
• Communicate effectively with colleagues and supervisors to ensure tasks are completed efficiently.

7. Adherence to Policies

• Follow all company policies and procedures, including safety protocols, food handling, and customer service standards.
• Maintain a professional demeanor at all times and contribute to a positive work environment.
• Participate in training sessions and contribute to ongoing learning about café operations.

Requirements

• Strong customer service skills, with a positive, friendly, and approachable attitude.
• Ability to work efficiently in a fast-paced environment.
• Basic math skills for handling cash and processing payments.
• Good communication skills and the ability to work well as part of a team.
• Attention to detail and ability to follow instructions.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)