Job Description

Job Location: El Reno, OK 73036,

Salary Range: $44,000.00 - $46,000.00 Salary, POSITION OVERVIEW

Misdemeanor Diversion Program (MDP) Case Manager will provide direct case management and coordination of needed services to clients that are enrolled in the Misdemeanor Diversion Program. MDP is a program that provides the opportunity for individuals charged with a misdemeanor in Oklahoma County to engage with Diversion Hub for a 90-day period to address client barriers and connect them to needed services. If the client has engaged in program services, they will successfully graduate and have their charges dismissed without any costs owed by them.

RESPONSIBILITIES

The MDP Case Manager will focus on supporting the execution of the Diversion Hub’s programs and mission. The Diversion Hub seeks to make lasting, transformative improvements in the lives of the clients that have been impacted by the criminal legal system. The responsibilities of the MDP Case Manager include:

• Conduct client intakes, comprehensive assessments, and ongoing case management to identify individual needs, strengths, barriers, risks, and opportunities for increased stability and self-sufficiency.
• Develop, implement, and regularly update individualized case plans that include clearly defined goals, measurable objectives, action items, timelines, and follow-up steps to support client progress and successful program engagement.
• Work collaboratively with clients to address stability needs and overcome barriers related to housing, employment, education, food access, government benefits, identification documents, clothing, transportation, physical and behavioral health, substance use services, and other essential resources.
• Monitor and document client engagement, participation, progress toward case plan goals, completion of action items, challenges, and changes in circumstances.
• Support clients in navigating municipal and external county criminal legal systems by helping them understand court-related requirements, available resources, and steps toward resolving or reducing their involvement in the criminal legal system.
• Serve as a liaison between clients and justice system stakeholders, including judges, court clerks, attorneys, prosecutors, referring agencies, service navigators, and other relevant partners, as appropriate to program requirements.
• Prepare individualized, detailed, and timely written reports for the court and other authorized stakeholders documenting client engagement, attendance, participation, progress toward case plan goals, completed action items, barriers to engagement, service connections, compliance with program expectations, and other relevant developments.
• Maintain regular communication with referring agencies, court personnel, service navigators, community providers, and internal staff to coordinate services, share appropriate updates, address emerging concerns, and support continuity of care.
• Document all client contacts, assessments, case management activities, referrals, service coordination, progress notes, critical incidents, and other relevant interactions in Salesforce database.
• Identify and report critical incidents, significant changes in client circumstances, safety concerns, and other issues requiring supervisory, programmatic, or court-related attention.
• Assist with program transitions and case closure by documenting outcomes, identifying outstanding needs, providing appropriate referrals, and administering client satisfaction surveys when applicable.
• Maintain professional boundaries and adhere to the agency's code of ethics, confidentiality requirements, data protection standards, and all applicable program policies and procedures.
• Attend required staff meetings, training sessions, professional development activities, and other meetings necessary to support effective case management and program operations.
• Perform other duties within the scope, spirit, and purpose of the position and organization.

Qualifications: EDUCATION AND EXPERIENCE

1 to 3+ years of experience in social work, communication, criminal justice, political science, or similar human service area.

ADDITIONAL JOB REQUIREMENTS

• Clearance of background check.
• Must have own transportation for site visits. Valid driver’s license and insurance on the motor vehicle in accordance with state law and agency requirements.

QUALIFICATIONS OF THE IDEAL CANDIDATE

• A working knowledge of the criminal justice system.
• Demonstrate excellent oral and written communication skills.
• Be able to interact with persons of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.
• Possess maturity and judgment consistent with a high level of responsibility.
• Demonstrate capacity for teaching adults and older adults.
• Demonstrate flexibility in position requirements.
• A proven track record of developing community partnerships and building effective collaborations.
• Proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long-term goals.
• Independence and self-confidence to act decisively and, at the same time, an ability to receive, integrate and translate others’ ideas and suggestions.
• Passion and interest in reforming the criminal legal system.
• A hard-working, positive, mission-driven, and extroverted work style.
• A welcome attitude to constructive criticism of their work.
• Analytical skills, quantitative and qualitative.

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS

Intermediate computer, mobile device, and internet skills with knowledge of software programs including but not limited to:

• Windows and Microsoft Office Products
• Cloud-based File Sharing such as Google Drive and Dropbox
• Adobe Products
• Client Databases
• Salesforce

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to sit over long periods of time and be able to talk, hear, sit, stand, and walk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl climb stairs, lift and or move items of up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Must have an excellent command of the English language and grammar, both verbal and written. Must be able to manually operate and use a computer. Must be able to clearly hear and understand telephone conversations.

Work Environment

Diversion Hub serves individuals who may be experiencing mental health challenges, substance use disorders, or other complex barriers. All staff must be comfortable working in a trauma-informed environment and demonstrate empathy, professionalism, and sound judgment when interacting with this population. The safety of our staff and clients is our top priority, and we maintain comprehensive safety protocols, staff training, and facility procedures to prevent and respond to any potential altercations.

EQUAL OPPORTUNITY PROVIDER

The Diversion Hub has the policy to provide equal employment opportunities to all qualified persons without regard to race, creed, religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status, or any other status or characteristic protected under federal, state or local law.