Works under general supervision of Manager A while coordinating assignments as they relate to the operation of the CHOICES program.

Pay Grade: 41H

Salary Commensurate with Experience and Education

Minimum Qualifications

• Four (4) years of experience in an administrative or clerical health care capacity; two of the four years may be substituted with two (2) years of college study (60 semester hours or 72 quarter hours); AND
• An equivalent combination of education and/or experience.
• PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

Duties and Responsibilities

• Serves as program point of contact with program partner Managed Care Organizations.
• Prepares related reports as they relate to the CHOICES program.
• Contacts persons referred to the program to- obtain the information needed to complete referral for services.
• Verifies potential enrollees through the Tennessee Anytime website.
• Enters enrollee information related to departmental programs on Excel spreadsheet for documentation of client record activity.
• Maintains files of applicants who decline services.
• Assists with the documentation of CHOICES regional quarterly meetings.
• Coordinates and distributes referrals to appropriate assessment/service coordination program.
• Files and maintains program materials.
• Retrieves documents and distributes telephone voicemail messages to appropriate staff.
• Performs other related duties as assigned or directed.

KSAs

• Knowledge of modem office practices and procedures
• Strong computer skills.
• Strong analytical skills.
• Knowledge of business English and math.
• Ability to compose general correspondence and write and type documents for a variety of needs.
• Working knowledge of Microsoft Office and other software.
• Ability to analyze and solve problems and exercise good judgement.
• Ability to express ideas clearly, concisely and effectively both verbally and in writing.
• Ability to communicate effectively with the public, co-workers, and other departments.

Special Requirements

• Must possess a valid Tennessee Driver's license or secure one upon date of employment.
• Must have daily access to an operable automobile.
• Must meet County requirements for automobile insurance upon date of employment.
• Must pass criminal background check to include: TBI/FBI Criminal, Interstate Compact Offender Tracking System, Tennessee Drug Offender Registry, Tennessee Sex Offender Registry, Tennessee Dept. of Health & Abuse Registry, Tennessee Felony Offender Registry, National Tennessee Sexual Offender Public Registry, and Substantiated Investigations Report Inquiry

Disclaimer

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.

Shelby County Resident Disclaimer

All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff’s Office, Division of Corrections, or the Fire Department.