Job Description

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analysis for improvements as assigned.
• Observing and working with the MIS Operations Team in responding to service requests to the MIS help extension.
• Assist in utilizing general knowledge and problem solving skills or recommend proper MIS personnel for response.
• Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc...
• Assist with necessary changes to telephone system hardware and cabling.
• Observing and working with the set-up of new accounts within the telephone system.
• Observing and assisting with the LAN maintenance as directed by the Systems group as necessary.
• Responsible for knowledge of, and adherence to Company and Departmental Policies while Interning.
• Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Maintain professionalism at all times when working with other team members and/or guests.
• Performs all other duties as assigned.   

• Six (6) to Twenty-four (24) months of Technology Studies with hardware and software knowledge from a University or Trade School.
• Knowledge of LAN and MS Office Software required. 
• Must have strong problem-solving skills and good interpersonal communication skills.
• Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery and Delaware Thoroughbred Racing Commission (DTRC).
• Act with discretion and maintain confidentiality in handling sensitive information.
• Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
• Must be able to walk and stand for at least a full eight (8)-hour shift.
• Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
• Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
• Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.