Skills Requirements:
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
- Solid critical and organized thinking/explaination, problem solving, and interpersonal skills
- Must demonstrate sound arithmetic and analytical problems
- Ability to scrub, dissect and shape data, create customized reports
- Demonstrates ability to give and receive feedback with peers and business partners
- Ability to work independently with minimal supervision
- Excellent verbal, written and comprehension skills
- Good Knowledge of applications used for MIS Reporting MS Excel, Power BI and VBA Macros
Essential Duties & Responsibilities:
- Advance proficiency in MS Excel, Power BI and VBA Macros is a must
- Should hold thorough knowledge of Tables, Relationships, Measures, DAX Coding, Hierarchy, Queries, Reports, Modules & Advanced Macros
- Developing and designing the database/dashboard architecture per the given instruction and modifying them to accommodate the business requirements
- Demonstrate strong analytical skills, Consolidation and integration of data from multiple source in to single reporting environment
- Should have strong hold on People Management and Stakeholder management, communicate with them to ensure compliance with company standards
- Understanding the requirements of the stakeholders and identifying ways to develop and deliver the required eliments
- Complex problem solving, critical thinking & decision making is essential
- Performs any other related duties as required or assigned
- Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time
- Ability to effectively communicate orally and in writing with co-workers, management teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethics
Minimum Work Experience:
- 5+ Years experience in MIS Reporting for Back Office Process, preferably in contact centers with at least 200 employees
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
