Job Description

The Ministry Platform Experience & Adoption Specialist is a mission‑critical role responsible for transforming how the Archdiocese of Baltimore and its parishes engage with the Ministry Platform church management system. This is not a conventional IT position. It sits at the intersection of technology, user experience, training, and organizational change.

The ideal candidate will bring deep, hands-on knowledge of Ministry Platform, a sharp eye for user experience design, and the drive to close the gap between what the platform can do and what parishes are currently experiencing. When the platform falls short, this person will advocate within the Ministry Platform organization, rally users around collaborative redesign efforts, and, when necessary, lead the development of purpose‑built interface solutions.

Success is measured by one primary metric: parish adoption and satisfaction, demonstrated through measurably higher utilization across all available features and functionality.

Our Culture & Mission

The Archdiocese of Baltimore serves the oldest Catholic diocese in the United States. Technology at the Archdiocese exists in service of the mission enabling parishes, schools, and ministries to focus on the people and communities they serve. This role offers an opportunity to make a direct and visible difference in how that mission is supported every day.

We are seeking someone who leads with curiosity and empathy, communicates with patience and clarity, and is energized by the challenge of making complex technology accessible to everyone from a finance director at a large suburban parish to a part‑time administrator at a small rural church.

Essential Functions

Platform Mastery & User Experience Advocacy

• Develop and maintain expert-level knowledge of all Ministry Platform features, modules, configurations, and integration points including financial management, membership, reporting, and workflow tools.
• Continuously assess how parish staff interact with the platform, identifying friction points, underutilized features, and user experience gaps.
• Evaluate whether current interfaces and tools are delivering positive outcomes for users; escalate and advocate through the Ministry Platform vendor organization when they are not.
• Maintain a structured feedback loop with parishes to capture real-world usage challenges and ensure that the voice of the user informs every improvement initiative.

Vendor Engagement & Interface Innovation

• Serve as the primary liaison between the Archdiocese and ACS Technologies / Ministry Platform for product feedback, feature requests, and escalations.

• When standard configuration cannot resolve a user experience issue, lead collaborative design sessions bringing together parish stakeholders to sketch interface improvements and document requirements for potential outsourced development.

• Translate user needs into formal product requirements, user stories, and acceptance criteria suitable for vendor negotiation or external development.

• Partner with Office of Technology Services leadership to evaluate build‑vs‑buy‑vs‑configure decisions for interface enhancements.

Training & Change Management

• Design, develop, and maintain a comprehensive library of training materials including videos, step‑by‑step guides, job aids, and quick reference cards that are visually clear, role‑appropriate, and accessible to non‑technical audiences.

• Deliver live and virtual training sessions tailored to parish staff, administrators, financial managers, and clergy across the Archdiocese.

• Build and execute a phased feature adoption roadmap that respects varying technical comfort levels and meets users where they are.

• Apply change management principles to reduce resistance, build confidence, and sustain momentum for platform adoption across diverse parish communities.

Project & Stakeholder Management

• Develop and manage a structured implementation and adoption plan with clear milestones, timelines, and success metrics.

• Coordinate with parish leadership, diocesan staff, and cross‑functional teams to align priorities and remove adoption barriers.

• Communicate progress, challenges, and outcomes to Technology Services leadership and executive stakeholders with clarity and confidence.

• Facilitate user group sessions, focus groups, and collaborative design workshops with parish users.

Measurement & Continuous Improvement

• Define and track key performance indicators for platform adoption, feature utilization, and user satisfaction across parishes and schools.

• Produce regular reporting on adoption trends, training outcomes, and open issues using these insights to continuously refine the strategy.

• Leverage platform analytics tools to monitor feature engagement and guide improvement priorities.

How Success Is Measured

This role will be evaluated based on outcomes rather than activity. The primary measures of success include:

• A meaningful, sustained increase in Ministry Platform feature utilization across parishes and schools.
• Demonstrated improvement in parish staff satisfaction with the platform, as measured through regular feedback surveys.
• Reduction in support escalations related to usability and confusion.
• Growth in the number of parishes actively using previously dormant features and modules.
• Quality and adoption of training materials measured by completion rates, user ratings, and a reduction in repeat questions.
• Timely resolution of vendor‑escalated interface issues, with documented follow‑through

Position Qualifications

Required

• Demonstrated, hands-on expertise with Ministry Platform or a comparable enterprise church management / SaaS platform, including financial modules, membership management, and reporting configuration.
• Strong understanding of application user interface design principles and how front-end user experience connects to back-end configuration and data.
• Proven track record of designing and delivering training materials that are accessible, engaging, and effective for non‑technical audiences.
• Experience managing enterprise software implementations or expansions with cross‑functional stakeholder coordination.
• Ability to identify when a tool or interface is failing users, communicate that clearly to vendors, and drive resolution.
• Excellent written, verbal, and presentation skills including the ability to engage comfortably with parish clergy and staff.
• Comfort with ambiguity and the initiative to build structure, documentation, and processes from the ground up.
• Experience with project management tools (MS Project, Planner, or equivalent) for tracking milestones, risks, and deliverables.

Strongly Preferred

• Prior experience as a Ministry Platform Product Owner, Implementation Lead, or Senior Specialist particularly with diocesan or enterprise‑tier clients.

• Familiarity with Agile/Scrum methodologies, backlog management, sprint planning, and release coordination.

• Experience facilitating collaborative UX design sessions, including rough interface sketching and requirements documentation for development teams.

• SQL knowledge and experience with data migrations or conversions in a SaaS environment.

• Experience working within faith‑based, nonprofit, or mission‑driven organizations.

• Familiarity with platform analytics tools such as Pendo, Totango, or similar.

Education

• Bachelor’s degree in Information Technology, Business, Organizational Leadership, or a related field or equivalent professional experience.

• Agile, Scrum, or Product Owner certification is a plus. PMP certification is also a plus.

• Executive leadership or similar professional development is a plus.

Salary Range $50,000 - $75,000, Annualized

Benefits

We offer a comprehensive and competitive benefits package with this position, including health, dental, and vision coverage; employer-paid life and disability insurance; automatic enrollment in the 403(b) plan and employer contribution (whether or not the employee contributes); and generous paid holiday, sick and vacation leave. Please click on the link below for more detailed information:

https://www.archbalt.org/human-resources/employee-benefits/employee-benefits/