Job Description

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the ninth year.

Your day to day:

As a Minibar Attendant, you will maintain proper levels of inventory in guest room ServiBars (minibars) to ensure guest satisfaction. Properly store and secure all ServiBar inventory and supplies at all times.

DUTIES AND RESPONSIBILITIES:

• Inspect and restock guest room ServiBars according to established standards; accurately record guests consumption using the Servitron hand-held unit or other established method.
• Ensure that all in-room accessories and promotional materials are in place.
• Maintain an adequate stock of products on the ServiCart and replenish the cart at the end of the day.
• Maintain the storeroom in a neat and orderly manner.
• Report ServiBars and ServiCarts requiring repairs to the Engineering department; complete basic repairs and deep-cleaning of ServiBars as required. Alert Management of any problems or issues so that prompt, corrective action can be taken where appropriate.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned

What we need from you:

Basic reading, writing and mathematical skills. This job requires the ability to perform the following:

• Handling, carrying or pushing items weighing as much as 50 pounds (carts, boxes, bottles, etc)
• Moving about the guest corridors, service elevators, and storeroom
• Unlocking, opening, pushing, pulling, bending and lifting

Other:

• Communication skills are necessary when interacting with guests and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking and recording inventory, recording consumption, completing paperwork, etc.
• Basic math skills are frequently used when taking inventory and recording consumption.​​​​​​​
• May be required to work nights, weekends, and/or holidays.

What we offer:

The hourly pay rate for this role is $15.00 hourly

We offer matching 401k plan; hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.