Job Description

Do you see yourself as a Minibar Attendant at InterContinental Hotel® Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Raising of checks and maintaining Mini bar Register.
• Authorized to enter in all guest rooms pertaining to Mini bar at any given point of time.
• Stock and replace missing items. Inspect, move, and clean the minibars in accordance to departmental procedures and policies.
• Maintain, track, and complete daily worksheet of mini bar stock.
• Responsible for replenishment of Minibar items in rooms.
• Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking, and cleanliness.
• Ensure products in Minibar are not expired and take the proper procedure to remove those products as necessary.
• Maintain assigned Minibar carts.
• Raise store requisition and obtain stock from warehouse and store in the assigned storerooms.
• Maintain and complete assigned floors and rooms requesting Minibar service.
• Maintain the highest level of customer service and display professionalism at all times.
• Follows all required safety and standard operating procedures and DND procedure.
• Properly complete, maintain, and track inventory in assigned storerooms.
• Ensure all duties found in the refreshment centre inspection/attendant evaluation checklist are followed including completing assigned floors, cleanliness of assigned minibars, menus are present, inventory is complete, and refill reports are accurately filled out.
• Display appropriate two-way radio etiquette at all times.
• Report all minibar concerns to management including any guest issues.
• Knowledge of Point of sale (POS) systems, inventory, and store requisition software and reporting tools.
• Perform any reasonable tasks as instructed by Manager.
• Report to superior any damaged / defective equipment.
• Work carefully to minimize breakage.

What we need from you:

• Ideally, the incumbent should have 1 year of experience in a similar role (specifically IRD) from a luxury property.
• Great communication skills.
• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Passion of food and curiosity for something new.
• Basic organisation skills in restaurant operation.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?