Job Description

A Minibar Attendant at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, ensures the seamless presentation, replenishment, and maintenance of in-room minibars while supporting exceptional guest experiences and operational standards.

What will I be doing?
As a Minibar Attendant, you are responsible for maintaining the highest standards of minibar presentation, product quality, accuracy, and cleanliness while ensuring efficient daily operations. The role also supports effective inventory and revenue control in line with Waldorf Astoria Brand Standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Replenish and maintain in-room minibars in accordance with established procedures and standards.
• Conduct accurate inventory checks and verify product expiry dates and quality.
• Record and post minibar consumption accurately to guest accounts.
• Inspect minibars for cleanliness, functionality, product presentation, and completeness.
• Prepare and maintain minibar carts and supplies for daily operations.
• Receive, store, and organise minibar products and deliveries in accordance with hotel procedures.
• Deliver minibar service to guest floors in a timely, professional, and courteous manner.
• Respond to guest requests and enquiries with a warm and helpful approach.
• Remove expired products and maintain clean, organised, and hygienic work areas.
• Replace used glassware, utensils, and other minibar items as required.
• Maintain accurate records and minimise stock discrepancies and product wastage.
• Uphold Waldorf Astoria Brand Standards, Forbes Five-Star standards, and all relevant health, safety, and hygiene requirements.

What are we looking for?
A Minibar Attendant at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and collaborating with Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Positive and service-focused attitude.
• Good communication and interpersonal skills.
• Commitment to delivering exceptional levels of guest service.
• Excellent grooming and professional presentation standards.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively as part of a team.
• Flexible, reliable, and well organised.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in a similar role within a luxury five-star hotel environment.
• Knowledge of Forbes Five-Star service standards

What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!