Job Description

About Company:

Join Trailborn, the Official Hotel of the Great Outdoors™, as we reimagine modern hospitality in America's most iconic destinations–where design meets discovery, and every stay inspires connection, adventure, and memories worth sharing.

We believe that life should be an adventure–and so is the work we do. We help guests rediscover America's beauty; reconnect with loved ones, themselves, and nature; and guide their stay to experience the outdoors on their terms. Join us to inspire moments of awe, connection, and exploration every day.

About the Role:

The Mini Bar Attendant plays a crucial role in enhancing the guest experience within the accommodation and food services industry by ensuring that all mini bars in guest rooms are well-stocked, clean, and accurately billed. This position requires meticulous attention to detail to monitor inventory levels, replenish items promptly, and maintain accurate records of consumption. The attendant must interact courteously and professionally with guests, addressing any inquiries or concerns related to mini bar services. Working closely with housekeeping and front desk teams, the Mini Bar Attendant helps maintain seamless operations and contributes to overall guest satisfaction. Ultimately, this role supports the establishment’s reputation for excellent service by providing timely and efficient mini bar management.

Minimum Qualifications:

• Proficiency in English to communicate clearly with guests and team members.
• Basic computational skills to accurately track inventory and billing information.
• Ability to stand and walk for extended periods during shifts.
• Demonstrated interpersonal skills and problem-solving abilities to address guest needs effectively.
• Flexibility to work varied schedules including weekends, holidays, and evenings.

Preferred Qualifications:

• Previous experience in hospitality or customer service roles, particularly in accommodation or food services.
• Familiarity with point-of-sale (POS) systems or inventory management software.
• Additional language skills to assist a diverse guest population.
• Certification in food safety or hospitality service.
• Ability to work cohesively within a team-oriented environment.

Responsibilities:

• Regularly inspect and restock mini bars in guest rooms according to established standards and inventory guidelines.
• Maintain accurate records of mini bar usage and report discrepancies or damages to management promptly.
• Communicate effectively with guests to address questions, resolve issues, and provide information about mini bar offerings.
• Collaborate with housekeeping and front desk staff to coordinate room readiness and guest requests related to mini bars.
• Adhere to health and safety regulations while handling food and beverage items and ensure cleanliness of mini bar areas.

Skills:

The Mini Bar Attendant utilizes interpersonal and problem-solving skills daily to engage with guests and resolve any issues related to mini bar services, ensuring a positive guest experience. Focused attention on guest needs allows the attendant to anticipate and fulfill requests efficiently while maintaining high service standards. Effective communication in English is essential for coordinating with team members and interacting with guests clearly and professionally. The role demands physical stamina to stand and move continuously throughout shifts, as well as the ability to perform well-paced tasks such as restocking and inventory management. Basic computational skills support accurate tracking of mini bar consumption and billing, contributing to smooth operational workflows.