Job Description

Purpose of the position

The Caseworker’s primary role is to support the Team Leader to achieve client engagement, case collaboration and client outcomes.

Responsibilities and duties

• Collaborate with Team Leader/Manager to implement and continuously improve structured, best practice service delivery that systematically engages men to address challenges and attend a range of therapies, as part of the 12-week rehabilitation program offered by Mimosa Creek Healing Centre.
• Monitor caseloads and case plans and ensure clients are progressing towards goals
• Attend client triage meetings with relevant government departments and other service providers
• Provide service delivery to clients and complete allocated tasks by providing relevant advice to Team Leader/Manager
• Maintain positive and professional relationships with referral partners and other service providers
• Be accountable for achieving targets, including indicators that support service delivery and CQID strategic and operational plans
• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Standards Quality Systems (HSQS)
• At all times work within CQID’s Workplace Health & Safety Policies and Procedures
• Other responsibilities as directed by the Team Leader & Manager

Qualifications and experience

• Holds a current C Class Queensland Driver’s Licence
• Tertiary qualifications in AODs or relevant Human Services
• Holds or is willing to obtain a First Aid and CPR Certificate
• Experience in working with Aboriginal and Torres Strait Islander staff members
• Experience at successful service delivery to Aboriginal and Torres Strait Islander people
• Experienced in client engagement and case collaboration

Skills and attributes

• Aboriginal and/or Torres Strait Islander heritage – [Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants]
• Competent in use of Microsoft Office software
• Physical ability to undertake job responsibilities
• Ability to communicate effectively; spoken and written
• Self-starter, motivated and able to self-manage work tasks
• Strong connection to and knowledge of local Indigenous Community